Customer Service Rep (5914) - 19099 Pineville Rd - job 1 of 2

As a Customer Service Representative (CSR) at RPM Pizza, your primary responsibilities include taking orders in a cheerful and engaging manner, maintaining the cleanliness and sanitation of the store, and providing exceptional customer service. You'll also operate equipment, learn valuable organizational and inventory skills, and embody the brand's values to ensure a delightful experience for our customers.

To qualify for a Customer Service Representative position at RPM Pizza, you need to be at least 16 years old and possess strong communication skills, as well as basic math skills for counting change. An upbeat attitude and a willingness to learn are essential, along with the ability to stand or walk for extended periods and lift up to 25 pounds.

RPM Pizza offers a range of support for customer service representatives looking to advance their careers. Through our RPM Pizza College, you will have opportunities for continuing education, skill development, and hands-on training that can eventually lead to the chance of owning your own Domino’s store. Employees can gain valuable team building and problem-solving skills that are crucial for future advancement.

Customer Service Representatives at RPM Pizza enjoy flexible working hours, with variable hours that can change weekly. Benefits include competitive pay, a chance to participate in a 401K program, and health insurance options available for those who average 30 hours per week. Additionally, employees receive discounts on products and can participate in community partnerships.

The work environment for Customer Service Representatives at RPM Pizza is dynamic and vibrant. You'll be working in a fast-paced atmosphere where teamwork is essential. We encourage individuality, promote a positive culture, and aim to maintain a friendly and welcoming atmosphere both for our employees and our customers.

When answering this question, focus on specific roles where you interacted with customers. Highlight any achievements and how you went out of your way to ensure customer satisfaction. Also, mention any relevant skills you developed, such as problem-solving and effective communication.

In addressing an upset customer, it's crucial to remain calm and listen actively to their concerns. Empathize with them, apologize for any inconvenience, and seek a solution that meets their needs. Express your commitment to customer satisfaction and ensure follow-up if necessary.

Great customer service is all about going above and beyond for customers. It's about being attentive, responsive, and making customers feel valued. Share examples of how personal touches or small gestures can enhance the customer experience and lead to loyalty.

When prioritizing tasks during busy shifts, it's effective to assess which responsibilities require immediate attention versus those that can wait. Communicate with your team to delegate tasks and maintain organization. Use your time management skills to navigate pressures and ensure orders are fulfilled promptly.

Emphasize the importance of open communication, mutual respect, and collaboration. Provide examples of how you’ve successfully worked in teams, showcasing specific instances where you contributed positively to the group dynamic.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Share a specific scenario that highlights your commitment to customer satisfaction, detailing how your actions resolved an issue and the positive feedback you received as a result.

Acknowledge the mistake immediately and communicate openly with the customer. Apologize and clarify how you plan to rectify the situation. Highlight your commitment to learning from errors to prevent future occurrences.

Express your enthusiasm for joining RPM Pizza by discussing its reputation as a leading Domino’s franchise and the opportunities for personal growth and career advancement. Mention the company culture and community involvement that resonate with your values.

A successful Customer Service Representative should possess strong communication skills, a positive attitude, the ability to multitask, and problem-solving capabilities. Emphasize how these traits contribute to a smooth workflow and excellent customer experiences.

Discuss your strategies for managing stress, such as staying organized, practicing deep breathing techniques, and maintaining a mindset focused on teamwork. Share examples of how you thrive in fast-paced environments and remain effective under pressure.