Customer Service Rep(03278) - 8914-54 Frankford Avenue

As a Customer Service Representative at 8914-54 Frankford Avenue, your main responsibilities include operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, and handling associated paperwork. Additionally, you'll ensure the workspace is clean and organized, contributing to a positive customer experience.

To excel as a Customer Service Representative at 8914-54 Frankford Avenue, you should possess strong verbal, writing, and telephone communication skills, basic math abilities for monetary transactions, and motor coordination skills for precise work. Experience with computers and touchscreen systems is also essential for entering orders accurately.

While prior experience in customer service can be beneficial, it is not strictly necessary for the Customer Service Representative role at 8914-54 Frankford Avenue. We value enthusiasm and a willingness to learn, so if you have a positive attitude and are ready to engage with customers, we encourage you to apply!

The working environment for a Customer Service Representative at 8914-54 Frankford Avenue is fast-paced and customer-focused. You will work collaboratively with your team, while also engaging with customers to provide top-notch service, creating a friendly and vibrant atmosphere.

As a new Customer Service Representative at 8914-54 Frankford Avenue, you will receive comprehensive training designed to equip you with the necessary skills to perform your duties effectively. This includes hands-on training in operating equipment, processing orders, and understanding company policies.

When asked about your experience in customer service, be sure to highlight specific roles and tasks you've undertaken that demonstrate your ability to engage with customers effectively. Discuss how you resolved customer issues, processed orders, and contributed to a positive customer experience.

In response to this question, it’s important to illustrate your problem-solving skills. Share an example of a challenging customer interaction, explaining how you listened actively, empathized, and worked towards a resolution that satisfied the customer while adhering to company policies.

When discussing accuracy in order processing, emphasize your attention to detail and methodical approach. You can mention double-checking orders, repeating orders back to customers for confirmation, and being attentive when entering data via keyboard or touchscreen.

A great way to answer this is by aligning your personal values with the company’s mission. Discuss your passion for providing excellent service and your excitement about representing the 8914-54 Frankford Avenue location, highlighting how you feel you can contribute to creating positive customer experiences.

When asked about stress management, it's beneficial to share your strategies for staying calm and organized under pressure. Discuss prioritizing tasks, taking short breaks when needed, and focusing on effective communication with your team to ensure smooth operations during peak times.

Focus on any relevant technology, such as POS systems or inventory management software. If you have experience with touchscreen systems or basic office software, mention these as well, as you’ll need to use your computer skills to enter orders accurately at 8914-54 Frankford Avenue.

In addressing how you prioritize tasks, outline your approach to assessing the most urgent customer needs first, perhaps processing phone orders as they come in while ensuring that other duties, like inventory checks, are also monitored to avoid delays.

When defining excellent customer service, touch on aspects such as active listening, empathy, promptness, and the ability to resolve issues efficiently. Share examples of what you think makes a positive customer experience, perhaps mentioning how you would ensure every customer feels valued.

This is a chance to showcase your commitment. Share a specific situation where you took extra steps to assist a customer, whether it was through resolving a complaint, providing additional information, or ensuring their satisfaction in a way that highlighted your dedication to customer service.

To answer this, explain how you find satisfaction in fulfilling customer needs and contributing to a team’s success. Highlight how setting personal targets or enjoying the teamwork aspect can keep you engaged and motivated, even during routine tasks.