Front Desk Receptionist - Denver

As a Front Desk Receptionist at Mindful Therapy Group, your primary responsibilities will include providing exceptional customer service, handling client interactions over the phone, in person, and via email, and creating a welcoming atmosphere for clients. You'll be managing the front desk operations, scheduling appointments, and verifying client insurance benefits, all while offering administrative support to our mental health providers.

To be considered for the Front Desk Receptionist position at Mindful Therapy Group, you should possess a high school diploma or GED, along with a minimum of two years of related experience in customer service. Strong communication skills, a strong work ethic, and the ability to manage a busy front desk environment are key qualifications that will help you succeed in this role.

Absolutely! At Mindful Therapy Group, we are committed to the long-term professional potential of our team members. As a Front Desk Receptionist, you will have access to professional development training and leadership opportunities, allowing you to further your career within the organization.

The work schedule for a Front Desk Receptionist at Mindful Therapy Group typically consists of rotating shifts. Business hours are Monday to Friday from 7 AM to 8 PM and Saturday from 8 AM to 4 PM, with plans to include Sunday operations in the future. Flexibility for weekend shifts is required, as Full-Time employees will work five 8-hour shifts per week.

Front Desk Receptionists at Mindful Therapy Group enjoy a comprehensive benefits package that includes 75% coverage of health, dental, and vision insurance, 15 PTO days accrued annually, six paid holidays per year, 401k matching, life insurance, and access to professional development training.

In answering this question, emphasize specific experiences where you have provided customer service. Discuss challenges you faced, how you addressed them, and what skills you gained, particularly those that can be applied in a mental health office environment.

Highlight your ability to remain calm under pressure and your approach to resolving conflicts. Provide an example of a challenging situation, explaining how you addressed the client's concerns while maintaining professionalism and empathy.

Discuss your organizational skills and prioritization techniques. Share any personal systems or tools you use to keep track of tasks, and provide specific examples of when these strategies have helped you succeed in a busy environment.

Tailor your response to express your passion for mental health and the importance of providing support to both clients and professionals. Mention Mindful Therapy Group's mission and how it resonates with your career goals.

Discuss the significance of a warm greeting and maintaining positive body language. Share techniques on how you would personalize the client experience to make them feel comfortable and valued from the moment they enter.

Prepare by researching Mindful Therapy Group's history, mission, and the services it offers to therapists and mental health providers. Demonstrating your understanding of the organization will show your genuine interest in the role.

Explain your approach to assessing urgency and importance in your tasks. Share a specific scenario where you effectively prioritized, detailing the outcome to illustrate your skills.

Highlight qualities like communication and empathy. Explain why these traits are essential in creating positive client experiences in a mental health setting and how you embody them.

Share a personal story where you were open to feedback. Explain how you used it to improve your performance and your willingness to grow, which aligns with Mindful Therapy Group's culture.

Discuss collaboration and active communication with providers. Outline how you would ensure their requests are handled promptly and accurately to support their work effectively.