Airline Customer Service Agent SFO - English/Chinese Speakers

Hourly Pay $22.90 - $24.90 per hour

Bilingual Required

English - Mandarin and or Cantonese

Are you craving a career that’s as dynamic and diverse as you are?

Join the High-Flying World of International Airline Customer Service!

Whether you're rejoining the workforce, working towards a degree, or just looking to earn some extra cash, this could be your runway to success!

If you find joy in serving others and thrive in the fast-paced, international atmosphere of the airport, we have the perfect opportunity for you. As an Airline Customer Service Agent, you'll enjoy:

Variety: You’ll be part of a well-oiled team that manages the whole passenger experience, from ticketing to boarding. The clock is always ticking, and every departure is celebrated like a win!
Flexibility: We value work/life harmony. All of our part-time employees work a minimum of four days per week and one 4-5 hour shift per day. Looking for more? There's always the opportunity to pick up extra shifts.
Impressive Benefits: Although you'll be part-time, our benefits are full-time impressive. From fully paid medical health insurance for you and your dependents to a 401(k) with a company match, we've got you covered.
Career Growth: We're all about nurturing talent. From this role, you can gather additional technical skills and quickly advance to a leadership position.
Our Unbeatable Culture: We boast a vibrant company culture that is built on respect, trust, diversity, honesty, and transparency. From regular potlucks and happy hours to our customizable employee appreciation program, we know how to celebrate our team's exceptional contributions.

Come start the adventure in a part-time service role located at San Francisco International Airport. Pay starts at $22.90 per hour. We provide a discounted BART Clipper card or employee parking permit, uniforms, and paid training to support your success.

For over 25 years, Pacific Aviation has been the trusty sidekick to the world's finest airlines, providing top-notch ground handling services across a dozen airports nationwide. Our secret to success? Our standout team. So, if you're ready to embark on an exciting journey with us, apply today

The Job

You will join the team working out of San Francisco International Airport and be trained to support one of our airline clients (we work with several international airlines). You'll start with one airline but will have the opportunity to train with others in time. International flights typically use wide-body airplanes that hold 200-300 passengers who will need assistance from the time they check in until they board (on departures) and from aircraft exit to baggage pick-up (on arrivals). Pacific Aviation is responsible for ground handling – all the services performed for an airline and its passengers while the airplane is on the ground. We specialize in passenger services, so our agents may be working in any role that interacts with passengers in the terminal.

Your Skills

You are the ideal candidate if you:

Spread positivity: Like a trusty co-pilot, your upbeat attitude is infectious.
Enjoy Variety: You relish the chance to interact with a kaleidoscope of people from different walks of life.

To qualify for the Airline Customer Service Agent opportunity, you will have:

Strong communication skills – verbal, written and active listening; fluency in English; a second language is an advantage
Customer service experience is preferred but not required
Computer literacy with fast and accurate data entry skills; attention to detail
Calmness; ability to find solutions, even when busy and/or under stress
Flexibility to work a variety of shifts (early morning, afternoon, evening, and/or night) including weekends and holidays
The stamina to stand for extended periods

To meet the basic qualification for this role, you must be authorized to work in the U.S. for any employer. You must also pass a background check and drug test.

EOE/AA/M/F/Vets/Disabled

Bilingual Required

English/Mandarin
English/Cantonese
Applicants must be:

Available to work a minimum of 4 days , per week (including weekends and holidays)
Fluent in English and noted Language
Computer literate
Legally authorized to work in the United States of America (USA)

Medical, Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

Average salary estimate

$49722.5 / YEARLY (est.)

min

max

$47692K

$51753K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Airline Customer Service Agent SFO - English/Chinese Speakers, Pacific Aviation

Are you ready to soar to new heights in your career? At Pacific Aviation, we're looking for enthusiastic Airline Customer Service Agents at San Francisco International Airport who are fluent in English and Mandarin or Cantonese. If you thrive in a fast-paced, international environment and find joy in making others’ travel experiences smooth and enjoyable, this is the perfect opportunity for you! As part of our dynamic team, you'll manage everything from ticketing to boarding, ensuring passengers have a positive experience from check-in to baggage pick-up. Working a flexible schedule of at least four shifts per week, you’ll receive a competitive hourly wage ranging between $22.90 and $24.90, along with a fantastic benefits package that even part-time employees can take advantage of. Imagine being part of an organization that values professional growth, with plenty of opportunities to advance your career while working alongside friendly colleagues in a supportive and vibrant work culture. You’ll also enjoy a range of employee perks like discounted transportation options and paid training. So, if you're looking for a rewarding role that allows you to engage with various cultures and create memorable travel experiences, apply today and let's kickstart this exciting journey together! At Pacific Aviation, we believe every team member contributes to our success over the past 25 years in providing top-notch services to leading airlines nationwide. Your adventure in customer service awaits!

Frequently Asked Questions (FAQs) for Airline Customer Service Agent SFO - English/Chinese Speakers Role at Pacific Aviation

What does an Airline Customer Service Agent at Pacific Aviation do?

As an Airline Customer Service Agent at Pacific Aviation, you'll play a vital role in enhancing the travel experience at San Francisco International Airport. Your duties include assisting passengers with check-ins, handling boarding processes, and ensuring smooth baggage pick-up. You'll be the friendly face that makes travel easier, working closely with various international airline clients.