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Job details

Customer Service Rep(04779) - 318 Chestnut St

Job Description

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

JOB REQUIREMENTS

You must be 16 years of age or older.

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

Walking

For short distances for short durations

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(04779) - 318 Chestnut St, Domino's

Are you ready to bring your A-game to the table? Join Domino’s Pizza as a Customer Service Rep at 318 Chestnut St., Columbia, PA! This isn’t just any job; it’s your opportunity to work with a fun and energetic team in a fast-paced environment. Here, every shift is packed full of excitement where you'll engage with customers, take their orders, and operate essential equipment to prepare our delicious pizzas. Whether you’re looking for a part-time gig while juggling school or want a full-time role, we offer flexible schedules designed to fit your lifestyle. We pride ourselves on recognizing and valuing diversity, and we’re on the lookout for individuals with distinct talents and great people skills. Many of our team members, who began their journey as Customer Service Reps, have moved up the ladder to become franchise owners or managers. So if you’re enthusiastic, ready to learn, and want to be part of a company that values its employees, Domino’s Pizza is calling your name! We ensure top-notch orientation, training, and a supportive environment where you can thrive. Plus, you’ll get to work in a dynamic setting, face challenges, and build lifelong friendships while making mouth-watering pizzas. Interested? We can’t wait to welcome you to our Domino's family!

Frequently Asked Questions (FAQs) for Customer Service Rep(04779) - 318 Chestnut St Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, your primary responsibilities include taking and processing orders over the phone and in person, operating equipment in accordance with safety standards, stocking ingredients, preparing food, handling inventory, and maintaining cleanliness throughout the store. Your role is crucial in enhancing the customer experience and ensuring our operations run smoothly.

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What qualifications do I need to become a Customer Service Rep at Domino's?

To qualify for the Customer Service Rep position at Domino's Pizza, you must be at least 16 years old. Other essential qualifications include strong communication skills, a friendly and positive attitude, basic math skills for handling monetary transactions, and the ability to work in a fast-paced environment. Previous experience in a customer service role is a plus but not mandatory.

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Is there room for advancement as a Customer Service Rep at Domino's Pizza?

Absolutely! Many team members who start as Customer Service Reps at Domino's Pizza have successfully climbed the career ladder to management positions or even franchise ownership. We encourage personal and professional growth, offering various training and advancement opportunities to those eager to take on more responsibility.

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What does the work environment look like for a Customer Service Rep at Domino's?

The work environment at Domino's Pizza is vibrant and energetic. You'll be part of a diverse team that thrives on collaboration and hard work. Be prepared for a dynamic workplace where you’ll face varying temperatures and sometimes adverse weather conditions as well as the demands of a busy food service environment, all while delivering exceptional service to customers!

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What kind of training will I receive as a new Customer Service Rep at Domino's Pizza?

As a new Customer Service Rep, Domino's Pizza provides comprehensive on-the-job training. You'll learn everything from managing phone orders to using equipment safely and effectively, as well as ensuring cleanliness in the kitchen. This hands-on experience, combined with orientation, will set you up for success in your role.

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Common Interview Questions for Customer Service Rep(04779) - 318 Chestnut St
What would you do if a customer asked for a refund?

It's essential to listen to the customer's concern and understand the issue they faced. Remain calm and polite, and follow your store's refund policy. Providing excellent customer service often means making compromises to keep the customer happy, so be prepared to offer solutions or escalate the issue if necessary.

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How do you handle a difficult customer?

When dealing with a difficult customer, it's important to stay calm and composed. Listen actively to their concerns, empathize with their situation, and try to find a solution that satisfies both the customer and the company. Demonstrating patience and a positive attitude can turn a challenging interaction into a loyal customer for Domino's.

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Can you describe a time you worked in a team?

In your answer, share a specific instance where teamwork played a crucial role, highlighting your contributions and collaboration within the group. Emphasize the importance of communication and support among team members, particularly in a busy environment like Domino's Pizza, where every individual plays a part in gaining customer satisfaction.

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What do you know about Domino's Pizza?

Research Domino's Pizza’s history, quality commitment to delivering delicious food, and its focus on community involvement. A solid understanding of the company's mission, values, and products demonstrates your interest and enthusiasm for the role, showing that you are well-prepared for the interview.

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Why are you interested in the Customer Service Rep position?

In your response, express your passion for customer service, enjoyment of fast-paced environments, and the excitement of working with a leading brand like Domino's Pizza. Highlight personal strengths like communication skills or the ability to multitask, which make you a perfect fit for the role.

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How would you prioritize your tasks during a busy shift?

In a busy shift, begin by addressing high-priority tasks, like serving customers and taking orders. Utilize effective time-management skills to balance between phone orders, food preparation, and maintaining cleanliness. Prioritizing based on immediate customer needs and operational flow keeps the business running smoothly.

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What skills do you think are essential for success in this role?

Key skills include excellent communication for interacting with customers, the ability to multitask under pressure, a positive attitude, problem-solving smarts, and basic math proficiency for handling transactions. These skills will help you thrive in the fast-paced environment of Domino's Pizza, ensuring customer satisfaction.

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Have you ever had a disagreement with a co-worker? How did you handle it?

Discuss a specific instance calmly and rationally. Focus on how you communicated openly to resolve conflict, emphasized teamwork, and ensured that the work environment remained respectful and productive. This approach demonstrates your adaptability and commitment to a positive workplace culture.

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What are your availability and scheduling preferences?

Be clear about your availability, including any restrictions due to school or other commitments. Highlight your willingness to work a flexible schedule, which is essential for the role at Domino's Pizza, especially during busy peak hours and weekends.

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How do you ensure customer satisfaction in your service?

Explain that customer satisfaction can be achieved through attentive listening, timely service, and addressing any issues promptly. Stress the importance of going the extra mile, whether it's a friendly greeting, remembering regular customers' preferences, or ensuring orders are accurate.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
January 2, 2025

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