Customer Service Rep(05107) - 418 Starratt Rd.

As a Customer Service Rep at Domino's Pizza, your primary responsibilities include providing outstanding customer service, taking orders, preparing food, and ensuring cleanliness in the store. You'll also be required to lift some items during food prep and maintain a friendly attitude towards our customers. You'll be a vital part of our team, ensuring that every customer receives their hot and fresh pizza in a timely manner.

To apply for the Customer Service Rep position at Domino's Pizza, you need to be at least 18 years old and capable of passing a background check. While previous experience in customer service is favored, it is not mandatory, as we value a positive attitude and eagerness to learn above all. Our focus is on building great customer interactions and teamwork.

Yes, Domino's Pizza offers flexible work hours for Customer Service Reps. While weekend and evening availability is a must, we strive to accommodate employees' schedules wherever possible. This flexibility makes it easy to balance work with other commitments.

Working as a Customer Service Rep at Domino's Pizza comes with several benefits including daily cash tips, flexible work hours, medical coverage, paid vacations, and a supportive work environment. Additionally, there are opportunities for advancement within the team, allowing you to grow your career.

No, prior experience is not required for the Customer Service Rep position at Domino's Pizza. We believe in hiring individuals with positive attitudes who are committed to learning. Our dedicated team will provide training to equip you with the necessary skills to succeed in the role.

When answering this question, focus on your desire to be part of a team that values customer satisfaction and quality service. Highlight any personal experiences with Domino's that have left a positive impact on you or express your eagerness to learn and grow in the fast-paced environment that Domino's offers.

To address a difficult customer, it's essential to remain calm and listen actively to their concerns. Show empathy and try to understand their perspective. You can say something like, 'I understand how frustrating this can be, and I'm here to help resolve this issue.' Emphasize your ability to maintain professionalism even in challenging situations.

Discuss clear communication, problem-solving, and teamwork skills that will benefit the team at Domino's. You might say something like, 'I communicate effectively, am a good listener, and thrive in a team-oriented environment, making me an asset to the team.'

Use the STAR method to answer this. Describe a specific situation where you went above and beyond for a customer, the actions you took, and the positive outcome. This showcases your customer service mindset and ability to handle real-life scenarios.

Explain your steps to resolve the situation quickly. For instance, you could say, 'I would apologize, offer to replace their order immediately, and ensure they receive the correct items promptly. Customer satisfaction would be my top priority.'

Discuss time-management techniques and how you prioritize tasks. You could say, 'I tend to remain organized under pressure, focusing on one order at a time while also assisting teammates where I can to ensure smooth operations.'

Explain that teamwork helps to create a cohesive working environment that enhances customer experiences. You can illustrate your point with an example of how effective teamwork can lead to faster service and better problem resolution.

Focus on your commitment to going above and beyond for customers. Mention aspects like attentive service, asking for their feedback, and maintaining a friendly demeanor throughout each customer interaction.

Answer honestly, acknowledging that you are aware of the scheduling requirements. You can affirmatively state your availability, emphasizing your commitment to the job.

Express your excitement about being part of a well-known company in the industry that values its employees. You can mention your admiration for Domino's focus on community and quality service, and your eagerness to contribute to that environment.