Client Support Specialist (UK)

As a Client Support Specialist at AuditBoard, you will provide technical support to our clients, addressing their inquiries regarding our audit, risk, ESG, and InfoSec platform. You’ll assist with troubleshooting, coordinate service delivery, and conduct live training, all while ensuring that our clients maximize their experience with our solutions.

To qualify for the Client Support Specialist position at AuditBoard, candidates should possess native or near-native fluency in German and strong English proficiency. A background in a technical support role, especially within a SaaS environment, is preferred. Experience with helpdesk systems like ZenDesk and a Bachelor's degree or equivalent experience are also beneficial.

Working as a Client Support Specialist at AuditBoard offers various benefits including competitive compensation, flexible vacation, a $200 monthly stipend for personal well-being, comprehensive health care, retirement plans, and opportunities for professional development. Plus, you’ll be part of a thriving, fast-paced team that values innovation.

Yes, the Client Support Specialist role at AuditBoard is fully remote, focusing on supporting teams and customers primarily within EMEA time zones. This gives you the flexibility to work from anywhere in the UK while being part of a collaborative team environment.

As a new Client Support Specialist at AuditBoard, you can expect comprehensive training that covers our technology, support systems, and best practices in client engagement. You will also receive ongoing support and resources to help you excel in your role and to grow with the company.

The company culture at AuditBoard is vibrant and collaborative, with a strong emphasis on innovation and supporting each other. As a Client Support Specialist, you'll be part of a team that encourages personal and professional growth and values the contributions of every team member.

AuditBoard is committed to the professional growth of its Client Support Specialists through various programs, including mentorship opportunities, professional training sessions, and access to valuable industry resources. Employees are encouraged to pursue continuous learning and career advancement.

When answering this question, focus on specific instances where you have successfully resolved customer issues in a Software as a Service (SaaS) setting. Highlight your understanding of the unique challenges faced in SaaS and any tools or methodologies you've used, such as ticketing systems.

Provide a structured approach to troubleshooting. Discuss how you analyze issues, prioritize based on urgency, and communicate with clients throughout the resolution process. Mention any tools or techniques you find effective in resolving issues promptly.

For this question, share a specific situation, focusing on your de-escalation techniques. Explain how you listened to the client’s concerns, the steps you took, and the positive outcome that resulted from your efforts.

Discuss how you adapt your communication style based on the audience's knowledge. Mention techniques like using analogies, focusing on benefits rather than technical jargon, and validating client understanding by encouraging questions.

Describe your method for prioritization, such as using a triage system based on urgency and impact. Emphasize your organizational skills and how you keep clients informed throughout the process.

Demonstrate your knowledge of AuditBoard’s unique features and benefits. Compare them to other solutions, emphasizing aspects like user experience, integration capabilities, and customer support to show your understanding of the industry.

Share your methods for staying current, such as following industry blogs, participating in webinars, and networking with peers. Highlight specific resources and how they’ve contributed to your professional insight.

Talk about the importance of collaboration with colleagues, share examples of how teamwork has resulted in solving complex issues, and emphasize your ability to contribute to a positive team environment.

Discuss your stress management techniques, such as taking short breaks, prioritizing tasks, and maintaining open lines of communication with your team to ensure support levels remain high.

Reflect on your passion for technology and customer service, and how they align with AuditBoard’s mission and values. Mention your eagerness to contribute to a top-rated platform and support its growth.