Race & Sports Shift Supervisor

As a Race & Sports Shift Supervisor at Boyd Gaming, your main responsibilities include overseeing the daily operations of the race and sports book, supervising staff, ensuring compliance with gaming regulations, managing cash handling procedures, monitoring betting activities, and updating betting lines. You'll also be responsible for mentoring team members on customer service and betting procedures.

To qualify for the Race & Sports Shift Supervisor role at Boyd Gaming, you need 2-3 years of experience in race and sports book operations, along with a supervisory background. A high school diploma and a valid Mississippi Gaming Commission license are mandatory. Strong leadership abilities, math skills, and knowledge of gaming regulations are also essential.

Important skills for the Race & Sports Shift Supervisor position at Boyd Gaming include strong leadership and mentoring abilities, excellent customer service skills, proficiency in gaming software applications, and a thorough understanding of gaming regulations. Strong mathematical skills are also a must, especially for handling cash and ensuring transaction accuracy.

The work schedule for the Race & Sports Shift Supervisor at Boyd Gaming includes a flexible approach, requiring you to be available on weekends and holidays. This ensures that the operations run smoothly during peak times, especially during major sporting events.

Yes, Boyd Gaming provides comprehensive training for new Race & Sports Shift Supervisors. You will receive mentorship and guidance on gaming regulations, cash handling procedures, and betting systems to ensure that you are well-prepared for your responsibilities once you start.

To ensure compliance with gaming regulations, I stay updated with the latest industry standards and practices. I implement routine checks to monitor betting activities and ensure that all transactions are documented accurately. Additionally, I ensure that the staff is well-informed about the regulations through training sessions.

In my previous roles, I managed a team in a fast-paced race and sports book environment, focusing on training employees in betting procedures and customer service best practices. I believe in fostering a collaborative work atmosphere where team members feel encouraged to grow and provide excellent service.

When handling complex customer inquiries, I first listen actively to fully understand their concerns. I assure them that I will find a solution and collaborate with relevant departments if necessary. This approach not only resolves the issue but also enhances customer trust and satisfaction.

I continuously monitor the betting lines using our gaming software, correlating data from various sports events. I stay in touch with the sports market trends, making timely updates to ensure we offer competitive odds while maintaining the integrity of our operations.

In my previous roles, I implemented robust cash handling procedures that included precise transaction recording and daily reconciliations. I trained staff on accuracy and security in handling cash and ensured that all transactions were verified before being reported to management.

In a previous situation, we faced a sudden surge of customers during a major sporting event. I quickly reassigned staff from other areas and coordinated a system to streamline customer inquiries, resulting in minimal wait times and satisfied customers.

I believe in a hands-on approach to team training and development. I would schedule regular training sessions, provide real-time feedback, and set up mentorship programs that allow more experienced team members to guide newer staff, fostering a culture of learning and growth.

Key qualities include strong leadership, excellent communication skills, a deep knowledge of sports betting operations, and the ability to handle pressure effectively. Additionally, a passion for sports and dedication to delivering exceptional customer service are essential.

I follow industry publications, attend relevant workshops, and participate in professional networks to stay informed about the latest trends in sports betting. I also engage with customers to gather insights on what they enjoy and expect from our offerings.

I admire Boyd Gaming's commitment to providing exceptional customer experiences and its reputation for integrity in the gaming industry. I am excited about the opportunity to contribute to a dynamic team that is passionate about sports and customer service, and I believe my skills align well with the company's values.