Customer Service Rep(06179) - 2145 W. Emory Road - job 1 of 2

As a Customer Service Representative at 2145 W. Emory Road, your main responsibilities will include answering phones, taking customer orders, preparing pizzas, and providing excellent customer service. Your role is crucial in creating a welcoming atmosphere where customers feel valued.

To qualify for the Customer Service Rep position at 2145 W. Emory Road, you must be at least 16 years of age, possess good communication skills, and demonstrate reliability. Ability to lift up to 20 pounds and having reliable transportation is essential.

While prior experience in customer service is a plus, it is not strictly required for the Customer Service Rep role at 2145 W. Emory Road. We believe in training individuals who are eager to learn and grow in a friendly work environment.

The Customer Service Rep position at 2145 W. Emory Road may require you to work various shifts, including evenings and weekends. Flexibility in your schedule is important to meet the needs of our customers and team.

As a Customer Service Rep at 2145 W. Emory Road, you can expect to work in a supportive team atmosphere, gain valuable customer service experience, and develop your communication skills, all while enjoying competitive pay.

When dealing with difficult customers, it's important to remain calm and listen empathetically to their concerns. Show understanding and offer solutions or alternatives, always prioritizing their satisfaction while adhering to company policies.

Think of a specific instance where you went above and beyond for a customer. Explain the situation, how you approached it, and what the positive outcome was for both the customer and the company.

In a busy environment, it's crucial to assess the urgency of tasks. Prioritize customer interactions and immediate needs, while keeping a mental checklist of other responsibilities that need attention afterward.

Successful Customer Service Reps should possess strong communication skills, patience, adaptability, and the ability to work well under pressure while maintaining a positive attitude, ensuring customers feel valued.

To stay motivated during repetitive tasks, set personal goals, celebrate small wins, and focus on the satisfaction of helping customers. Engaging positively with your team can also create a lively atmosphere.

If faced with a question you don't know the answer to, reassure the customer that you will find the information they need. Checking company resources or consulting a colleague demonstrates your commitment to great service.

Discuss specific instances where you collaborated with team members to achieve a goal. Highlight your communication style, your ability to support others, and how you contributed to a positive team dynamic.

When under stress, taking deep breaths and focusing on one task at a time can help. Maintaining a good sense of humor and supporting teammates can also alleviate tension and enhance teamwork.

Upselling should always feel natural and helpful, enhancing the customer experience. It’s about understanding their needs and suggesting options that might genuinely delight them while improving business outcomes.

Express your interest in customer service and your desire to work in a friendly, dynamic environment like 2145 W. Emory Road. Highlight how you see this as an opportunity to grow your skills and contribute positively to the team.