IT Support Technician (Onsite)

As an IT Support Technician at Blink Health, your main responsibilities include delivering IT support to end-users, managing remote access technologies, providing exceptional support for both MacOS and Windows environments, and assisting with mobile devices. You will also document processes in JIRA, track requests to completion, and work collaboratively with other technology departments.

To qualify for the IT Support Technician position at Blink Health, candidates should have 5+ years of experience in delivering IT support services. Proficiency in supporting MacOS and Windows environments, experience with Okta, Google Suite, and familiarity with remote support tools like Zoom are also essential. Additional skills in IT asset tracking and managing devices in an enterprise setting are advantageous.

Yes, Blink Health is committed to fostering a learning environment for all employees, including IT Support Technicians. You will have opportunities to document processes and contribute to a self-service portal, which encourages skill development. Additionally, working in a fast-paced environment allows you to expand your knowledge and experience in various technology areas.

IT Support Technicians at Blink Health work onsite from Monday to Friday during business hours. There is also a weekly on-call rotation where you will provide remote support on Saturdays from 9 am to 5 pm ET, offering more flexibility in your work schedule.

At Blink Health, IT Support Technicians will be part of a collaborative and innovative team that values diverse perspectives. The work culture emphasizes teamwork, curiosity, and learning, providing an environment where you can thrive and contribute to meaningful projects that impact healthcare accessibility.

When answering this question, provide a specific example that highlights your problem-solving skills. Outline the context, the steps you took to identify the issue, and how you resolved it, emphasizing the positive outcome and user satisfaction.

Discuss your approach to prioritizing requests based on urgency, impact on business operations, and the user’s needs. Mention how tools like JIRA help you manage and track these requests efficiently.

Explain your strategies for clear communication, such as listening active to users, confirming your understanding of their issues, providing timely updates, and ensuring they feel supported throughout the troubleshooting process.

List the specific tools and technologies relevant to the role, like JIRA, Google Suite, Zoom, and MDM applications. Highlight any particular experiences that demonstrate your proficiency and how you’ve utilized these tools effectively.

Share the ways in which you stay informed, such as subscribing to industry newsletters, participating in online forums, attending webinars, or taking professional development courses. Emphasize your commitment to continuous learning in your field.

Detail your experience with MDM applications like Jamf and Intune, discussing how you handled tasks such as device setup, application deployment, and ensuring security compliance for mobile devices within an organization.

Focus on the importance of empathy in your response. Discuss how you would listen to the user's concerns, reassure them, and take actionable steps to resolve their issues while maintaining a calm and professional demeanor.

Define preventative IT support and explain your approach, which might include conducting regular system checks, addressing common issues before they arise, and providing user training to minimize tech problems.

Provide an example that highlights your teamwork skills. Discuss the project, your role, how you interacted with other teams, and what the outcome was. Focus on collaboration and communication as key elements of success.

Share your motivation for wanting to join Blink Health, tying in your passion for healthcare technology and the opportunity to make a difference. Highlight how your skills align with their mission and values.