Customer Service Rep(07089) - 5401 Corporate Center Loop

As a Customer Service Representative at Domino’s, your primary responsibilities will include greeting customers, taking orders over the phone or in-person, operating the register, and preparing pizza while adhering to Domino’s high standards. Additionally, maintaining a clean work environment and upholding a professional appearance are vital aspects of the role.

To qualify for the Customer Service Rep position at Domino’s, candidates need to be at least 16 years old and possess strong people skills. We look for team-oriented individuals who have a positive attitude, are dependable, and thrive in a busy environment. Experience in a customer service role is beneficial but not mandatory.

The pay for the Customer Service Representative position at Domino’s ranges from $17.00 per hour plus tips. This competitive pay, combined with the possibility of earning tips, makes this position a great earning opportunity in Lacey, WA.

Domino’s offers various benefits to qualifying part-time and full-time Customer Service Reps. These benefits include paid sick leave in alignment with Washington State laws, as well as medical, vision, and dental insurance options following the ACA regulations and company policies.

Essential skills for a Customer Service Rep at Domino’s include strong communication abilities, both verbal and written, multitasking, customer service aptitude, and basic math skills for handling payments. Being friendly, punctual, and a team player will also contribute greatly to your success in this role.

When answering this question, provide a specific example where you went above and beyond to assist a customer, outlining the situation, your actions, and the results achieved. This will demonstrate your commitment to quality service.

To answer effectively, discuss your approach to staying calm and empathizing with the customer, addressing their concerns, and finding a solution. This shows your ability to manage conflict professionally.

Explain how you would acknowledge the mistake, apologize sincerely, and rectify the situation promptly. This shows accountability and dedication to customer satisfaction.

Discuss your skills in prioritizing tasks and staying organized to handle busy periods while ensuring customer needs are met. Mention any specific tools or methods you use.

Share your enthusiasm for the brand and its customer-focused environment. Express your interest in being part of a team that values collaboration and community engagement.

Talk about how setting small goals and maintaining a positive attitude helps you stay motivated, reinforcing your dedication to customer service throughout your shift.

Provide an example from previous work or school where teamwork was essential. Highlight your role and how collaboration contributed to achieving a common goal successfully.

Explain how you would engage with customers by making friendly suggestions based on their orders, using your knowledge of products, and understanding customer preferences to encourage upgrades.

Be honest and clear about your availability, ensuring it aligns with Domino’s scheduling needs. Flexibility can be a major plus in the food industry.

Discuss the importance of being personable and friendly, as these traits create a welcoming environment for customers. You might also mention reliability as essential to ensuring smooth service.