Client Services Specialist

Salary:Minimum $19.50 HOURLYDepending on QualificationsSign-on Bonus of 3-5% of base pay (based on FTE) to be paid overthe first year of employmentJob Summary:Would you love to work with a dedicated team of customer serviceprofessionals and see adorable animals daily? Then working in UWVeterinary Care (UWVC) reception is the place for you! Thisfast-paced and exciting opportunity is a key role in patient intakeand client communications. Clients may be stressed by their sickpatients, so superb customer service and a positive, empathetic,and helpful attitude are necessary. This is a challenging yetrewarding support position in the hospital, with the potential togrow your career and communication skills. Join us!Responsibilities: Performs administrative and customerservice support in an office setting within a healthcare facilityor clinic to provide quality customer service to all patients andstaff and ensure smooth administrative operations.• 15% Provides day-to-day operational support to medical workunit personnel• 5% Prepares documents for patient admissions andappointments• 40% Serves as front desk staff within a healthcare facility orclinic• 10% Greets patients, schedules appointments, maintainscalendars, schedules tests, and makes referrals according toinstructions• 10% Receives, submits, and responds to inquiries according toestablished policies and procedures• 5% Provides operational phone support within an emergencymedical facility• 5% Serves as a cashier, collecting and accurately recording allcash/credit transactions associated with a veterinary healthcarefacility• 5% Provides support to the billing functions of UWVC• 5% Maintains appearance and cleanliness of the reception andclient waiting areas of the hospitalTasks:• Be a positive, friendly, and reliable team player• Answer telephone calls and following all established hospitalprotocols for clients and referring veterinarians regardingappointments, billing concerns, and emergency triaging.• Cancels appointments, as needed and communicates with theappropriate service to ensure patient and service coordination ofreschedules. Schedule follow-up rehab, ferrier, and emergencyvisits as required by established hospital protocols• Perform billing duties including processing client payments,review of daily invoices to check for appropriateness of fees, makebilling and package adjustments per hospital protocols.• Use the hospital's internal messaging system (Vocera) perestablished protocols to inform appropriate stakeholders of patientarrival. Triage and differentiate method of messaging (Vocera vs.Message Board or urgent vs. not urgent)• Verify accuracy of client/patient information, updating asneccessary, including client's full legal name, address, phonenumbers, email, referring veteranarian (rDVM), birth date,etc.• Provide exceptional customer service to UWVC clients, staff,and clinicians• Participate in rotating on-call shifts as needed, includingholidays and weekends• Other duties as assignedInstitutional Statement on Diversity:Diversity is a source of strength, creativity, and innovation forUW-Madison. We value the contributions of each person and respectthe profound ways their identity, culture, background, experience,status, abilities, and opinion enrich the university community. Wecommit ourselves to the pursuit of excellence in teaching,research, outreach, and diversity as inextricably linkedgoals.The University of Wisconsin-Madison fulfills its public mission bycreating a welcoming and inclusive community for people from everybackground - people who as students, faculty, and staff serveWisconsin and the world.For more information on diversity and inclusion on campus, pleasevisit: Diversity andInclusionEducation:RequiredH.S. DiplomaPreferredAssociate's DegreeQualifications:- Customer service experience is required- Comfort with computers, answering phones, and willingness tolearn hospital software required- A positive and friendly attitude and dedication to patient andclient satisfaction is required- Knowledge of medical terminology strongly preferred- Reception or billing experience is preferredWork Schedule:Varying 8-hours shifts between 7:00am -10:00pm Monday- Friday andevery other weekend. Schedules made at least 2 weeks in advance fora total of 40 hours per week for a 1.0 FTE position.Holiday, and variable on-call hours as required by the unit.Work Type:Full Time: 100%It is anticipated this position requires work be performedin-person, onsite, at a designated campus work location.Appointment Type, Duration:Ongoing/RenewableAdditional Information:Requires advanced customer service skills, problem solvingabilities, and attention to detail.Physical Demands:1. Able to operate telephone, computer, and copy machine2. Able to sit for long periods of time3. Able to communicate with a variety of people in an effectiveway4. Able to stand and walk, and occasionally to carry objects up to30 poundsPlease note that successful applicants are responsible for ensuringtheir eligibility to work in the United States (i.e. a citizen ornational of the United States, a lawful permanent resident, aforeign national authorized to work in the United States withoutneed of employer sponsorship) on or before the effective date ofappointmentUW Veterinary Care offers competitive wages and an unmatched statebenefits package. You'll benefit from generous paid leave and thestate's best health insurance. Additionally, we provide valuableperks such as Continuing Education (CE) benefits, sign-on andreferral bonuses, an annual shoe allowance, and a yearly provisionof hospital-branded clothing. Enjoy comprehensive support andexceptional benefits that make UWVC a standout choice for yourcareer.The UW-Madison campus and the surrounding area have many enrichingopportunities. Madison was named the most bike-friendly city; theDane County Farmer's Market is one of the largest in the nation;Madison has the most restaurants per capita of any U.S. city;Madison consistently ranks as a top community in which to live,work, and play; and the University is nationally recognized foracademics and athletics. Please see the following link for moreinformation: https://www.visitmadison.com/How to Apply:Begin the online application process by clicking the '' button.Include a copy of your resume, outlining your relevant experienceto this position.Contact:Rebecca Sauerrlsauer2@wisc.edu608-263-7600Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for furtherinformation.Official Title:Medical Office Assistant(HS008)Department(s):A87-SCHOOL OF VET MEDICINE/ADMIN VMTH/ADMIN-RCPTEmployment Class:University Staff-OngoingJob Number:308716-CPThe University of Wisconsin-Madison is an Equal Opportunity andAffirmative Action Employer. Qualified applicants will receiveconsideration for employment without regard to, including but notlimited to, race, color, religion, sex, sexual orientation, genderidentity, national origin, age, pregnancy, disability, or status asa protected veteran and other bases as defined by federalregulations and UW System policies. We promote excellence throughdiversity and encourage all qualified individuals to apply. Formore information regarding applicant and employee rights and toview federal and state required postings, clickhereIf you need to request an accommodation because of a disability,you can find information about how to make a request at thefollowing website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/Employment may require a criminal background check. It may alsorequire you and your references to answer questions regardingsexual violence and sexual harassment.The University of Wisconsin System will not reveal the identitiesof applicants who request confidentiality in writing, except thatthe identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).The Annual Security and FireSafety Report contains current campus safety and disciplinarypolicies, crime statistics for the previous 3 calendar years, andon-campus student housing fire safety policies and fire statisticsfor the previous 3 calendar years. UW-Madison will provide a papercopy upon request; please contact the University of Wisconsin PoliceDepartment .