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Customer Service Rep(07894) - 15908 Halliburton Rd.

Job Description

ABOUT THE JOB
We are searching for qualified customer service reps with personality and people skills.  We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond.  Whether it's your hobby, main-gig, or supplemental job, drop us a line.  We're bound to have just the thing for you.

ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners.  From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity..
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals.  To create an environment where all team members, because of their differences, can reach their highest potential. .
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together.  At Domino's Pizza, our people come first!

JOB REQUIREMENTS You must be 18 years of age or older. General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Clean equipment and facility approximately daily. TrainingOrientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders.  Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Work Conditions

EXPOSURE TO
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. between hot and cold surfaces. standards, deal with people, analyze and compile data, make judgments and decisions.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's Glassdoor Company Review
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CEO of Domino's
Domino's CEO photo
Russell Weiner
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Average salary estimate

$32500 / YEARLY (est.)
min
max
$30000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(07894) - 15908 Halliburton Rd., Domino's

At Domino's Pizza, we're on the lookout for enthusiastic Customer Service Representatives to join our team at our 15908 Halliburton Rd. location in Hacienda Heights, CA. If you bring personality and solid people skills to the table, this role is perfect for you! We thrive on team spirit and are excited to offer numerous opportunities for career advancement. Many of our successful team members started as delivery drivers and have worked their way up to roles like Franchise Owners or General Managers. Whether you're looking for a full-time gig, a part-time job, or just something to supplement your income, we've got a spot for you! Our mission emphasizes the importance of diversity and Inclusion, ensuring that every individual feels valued and can contribute meaningfully. As a Customer Service Representative, you'll engage with customers, take orders, and help create the best pizza experience they can imagine; you'll need to be able to communicate effectively and handle funds accurately. With on-the-job training provided, you’ll pick up everything you need to know to succeed in a fast-paced environment. Working at Domino's means working in a fun, collaborative space where your hard work and dedication can lead to great opportunities. We can't wait to see how you can shine on our team!

Frequently Asked Questions (FAQs) for Customer Service Rep(07894) - 15908 Halliburton Rd. Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's, your main responsibilities include taking orders over the phone and in person, preparing products, stocking ingredients, and maintaining cleanliness in the store. You'll also need to operate equipment and handle monetary transactions, ensuring accurate change to customers.

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What qualifications do I need to apply for the Customer Service Rep position at Domino's?

To apply for the Customer Service Rep position at Domino's, you need to be at least 18 years old and possess good communication skills. Basic math skills are essential for handling cash and change, and familiarity with food preparation would be helpful but is not required as training will be provided.

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What opportunities for advancement does Domino's provide for Customer Service Reps?

Domino's offers numerous advancement opportunities for Customer Service Reps. Many employees have progressed from entry-level positions to management roles or franchise ownership. With hard work and dedication, you can grow your career within the company.

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What is the training process for new Customer Service Reps at Domino's?

New Customer Service Reps at Domino's undergo a comprehensive training process that takes place on the job. This involves hands-on training on order processing, customer interaction, and equipment operation, ensuring that you're fully prepared to excel in your role.

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What is the work environment like for Customer Service Reps at Domino's?

The work environment for Customer Service Reps at Domino's is dynamic and fast-paced. You may encounter varying temperatures, from cooler areas to hotter workspaces, and will be working as part of a team that values collaboration and supports one another to maintain a high standard of service.

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Common Interview Questions for Customer Service Rep(07894) - 15908 Halliburton Rd.
Why do you want to work as a Customer Service Rep at Domino's?

When answering this, emphasize your interest in customer service and working in a fast-paced environment. Discuss how Domino's reputation for quality and team spirit aligns with your own values.

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How would you handle a difficult customer?

Provide an example of a time you've dealt with a tough situation, highlighting your communication skills and problem-solving abilities. Show that you remain calm and professional when under pressure.

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Can you give an example of a time you worked as part of a team?

Share a specific instance when you collaborated successfully with coworkers on a project or goal, focusing on your role and how teamwork contributed to the outcome.

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What skills do you think are essential for a Customer Service Rep?

Highlight strong communication, problem-solving, and time management skills. Mention the importance of being attentive to detail and having a positive attitude when interacting with customers.

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How do you prioritize tasks during busy periods?

Explain your approach to staying organized and maintaining focus under pressure. Discuss specifically how you've successfully balanced multiple tasks in a previous role or situation.

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What do you know about Domino's customer service standards?

Show that you've researched by mentioning Domino's commitment to delivering excellent service, high-quality products, and fostering a positive customer experience.

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How do you stay motivated during repetitive tasks?

Share your techniques for maintaining motivation, such as setting personal goals or finding ways to make tasks enjoyable. Emphasize your dedication to completing quality work regardless of repetition.

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Describe a time when you had to learn something new quickly.

Provide a detailed example that showcases your adaptability and willingness to learn. Focus on what you learned and how you applied it effectively in a short time frame.

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How would you ensure customer satisfaction at Domino's?

Discuss your understanding of customer service best practices, including active listening, following up on orders, and taking proactive steps to resolve issues quickly.

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What is your availability for shifts as a Customer Service Rep?

Be honest about your availability and flexibility. Mention your willingness to work different shifts, as well as your commitment to attending training and team meetings.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
January 2, 2025

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