Customer Service Rep(09617) - Short and late night shifts available

As a Customer Service Rep at Domino's in Clarksville, your primary responsibilities involve delivering excellent customer service over the phone and in person, processing payments accurately, promoting pizza products and specials, and ensuring product accuracy. You'll also receive cross-training for various tasks, providing you with the skills to operate the pizza oven and prepare products, ensuring a well-rounded experience.

To qualify for the Customer Service Rep position at Domino's, you'll need strong communication skills, both written and verbal, along with a friendly attitude and the ability to work in a fast-paced environment. Experience in customer service can be beneficial, but what’s more important is your eagerness to learn and contribute to a team-oriented atmosphere.

Yes, the Customer Service Rep role at Domino's in Clarksville offers flexible hours, with short and late-night shifts available. This makes it an excellent opportunity for individuals seeking part-time work or those with other commitments during the day.

At Domino's in Clarksville, Customer Service Reps receive various training opportunities, including cross-training in preparation for product making, operating the pizza oven, and understanding closing and opening procedures. This mentorship is designed to ensure you become well-versed in all aspects of the operation and customer service.

Domino's promotes teamwork among Customer Service Reps by cultivating an energetic and fun work environment. Encouragement to collaborate not only helps in managing busy shifts but also fosters a supportive community where everyone works together to ensure customers receive the best service possible.

When answering this question, think of a specific scenario where you went above and beyond for a customer. Explain the situation, your actions, and the positive outcome. Highlight how this experience has prepared you for a Customer Service Rep role at Domino's.

Responding to a difficult customer requires patience and empathy. Share a methodical approach where you listen actively, acknowledge their concerns, and strive to resolve the issue effectively. Mention how remaining calm and professional can ultimately turn a bad experience into a positive one.

Focus on communication, problem-solving, and interpersonal skills. Explain that being able to clearly convey information and work well with others is crucial in creating a great customer experience at Domino's.

You can describe your approach to promoting a new pizza special by expressing genuine enthusiasm about the product. Mention how you would highlight its features, perhaps by suggesting it based on previous orders or customer preferences.

Share your admiration for Domino's brand, culture, and how you resonate with their values. Highlight what you hope to gain and contribute as a member of the team, making it clear you are excited about the opportunity.

In your answer, discuss practical strategies such as prioritizing tasks, maintaining a positive attitude, and asking for help when needed. Emphasize that staying organized helps in providing timely service, particularly during peak hours at Domino's.

Provide an example from a previous job or project where teamwork was essential. Discuss your role, contributions, and how teamwork led to a successful outcome. This will show them that you understand the importance of collaboration.

Acknowledge the error and discuss how you would rectify it promptly. Emphasize the importance of clear communication with your team and the customer to resolve issues effectively, ensuring their satisfaction.

Discussing your familiarity and comfort level with technology is key here. Share any past experiences using similar systems and express your willingness to learn and adapt quickly to Domino's systems.

Here, you can focus on the collaborative nature of the job. Discuss how teamwork involves communication, support, and achieving shared goals, particularly in a busy environment like Domino's where coordination is essential for excellent service.