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General Manager (02930) - 4000 West Main St - job 3 of 3

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Qualifications

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

 

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

 

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

Additional Information

$15/hr in store & $9/hr on the road

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$33600 / YEARLY (est.)
min
max
$31200K
$36000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager (02930) - 4000 West Main St, Domino's

At Domino's Pizza, we're on the hunt for an energetic and charismatic General Manager to join our team at 4000 West Main St, Belleville, IL. If you have a knack for leadership and a fiery passion for pizza, this role is custom-built for you! As the General Manager, you'll oversee daily operations, ensuring that everything runs like a well-oiled machine—from cost control and inventory management to fostering excellent customer relationships. You’ll lead your crew by example, enforcing company policies while maintaining a fun and positive workplace culture. Imagine the satisfaction of training and mentoring team members who could one day become franchise owners, just like many of our successful leaders! The role involves maintaining a high standard of customer service, operational efficiency, and team performance. You won't just be managing—you'll be shaping the future of Domino's in your community. With our supportive environment and commitment to diversity, we make sure you have the tools you need to thrive. Plus, you'll get the chance to navigate the world of food management and marketing, diving into the business aspects of a thriving pizza franchise while creating delightful experiences for your customers. If you’re ready to be the boss, come apply today and let’s rise to success together!

Frequently Asked Questions (FAQs) for General Manager (02930) - 4000 West Main St Role at Domino's
What are the main responsibilities of the General Manager at Domino's Pizza?

The General Manager at Domino's Pizza is responsible for overseeing all daily operations, which include cost controls, inventory management, cash handling, and customer relations. They set an example for their team by adhering to company policies and ensuring excellent service. This role also involves staffing, paperwork, maintaining store cleanliness, and achieving profitability targets, making it crucial for the overall success of the store.

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What qualifications do I need to apply for the General Manager position at Domino's Pizza?

To be eligible for the General Manager role at Domino's Pizza, candidates typically need a strong background in leadership, with significant experience in the food service industry preferred. Key skills include multitasking, customer service, judgment, and basic math capabilities. A high school diploma or equivalent is generally required, along with the ability to communicate effectively both verbally and in writing.

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What are the advancement opportunities for General Managers at Domino's Pizza?

At Domino's Pizza, the advancement opportunities for General Managers are quite robust. Many team members begin their careers in entry-level positions and advance to General Manager roles, with further possibilities to become franchise owners or pursue corporate operations management positions. This career path provides a wealth of growth potential for motivated individuals looking to lead and inspire teams.

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How does Domino's Pizza support diversity and inclusion in the workplace?

Domino's Pizza is committed to fostering an inclusive environment where all individuals can thrive. The company values the unique talents and contributions of each team member, encouraging a workplace where diversity is recognized and appreciated. This commitment to diversity ensures that everyone, regardless of their background, can reach their highest potential within the organization.

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What is the training process for new General Managers at Domino's Pizza?

The training process for new General Managers at Domino's Pizza is comprehensive and designed to equip you with the necessary skills. It typically includes on-the-job training, where new hires learn about company policies, best practices, team management, and customer service standards. This hands-on experience is crucial for understanding the nuances of operating a successful Domino's franchise.

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Common Interview Questions for General Manager (02930) - 4000 West Main St
How would you manage your team during a busy shift as a General Manager at Domino's Pizza?

To manage my team effectively during peak hours, I would prioritize open communication and ensure that everyone knows their roles. I would also focus on delegating tasks based on team members' strengths, maintaining a positive atmosphere to encourage collaboration, and actively stepping in to assist when needed, demonstrating support and leadership.

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Can you describe a time when you had to resolve a customer complaint at Domino's Pizza?

When resolving customer complaints, I prioritize listening to the customer's concerns, empathizing with their situation, and finding a swift and fair solution. For instance, if a customer received a wrong order, I would apologize, offer a replacement, and ensure they leave with a positive impression of our service.

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What strategies would you implement to increase sales at your Domino's Pizza location?

To boost sales, I would focus on robust marketing strategies, such as promotional deals and local partnerships, while ensuring excellent customer service to encourage repeat business. I would also analyze sales data to identify trends and adjust our menu offerings to attract more customers.

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How do you ensure that your team adheres to cleanliness and food safety standards?

I would conduct regular training sessions that emphasize the importance of cleanliness and food safety. Additionally, I would implement daily checklists to ensure everyone knows their responsibilities in maintaining high standards and hold routine inspections to provide immediate feedback.

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What qualities do you believe are essential for a successful General Manager at Domino's Pizza?

A successful General Manager should demonstrate strong leadership skills, excellent communication, a customer-focused mindset, and the ability to multitask effectively. Being adaptable and possessing problem-solving abilities are also key traits that help create a positive work environment and drive business success.

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How would you handle staff conflict within your team?

Addressing staff conflict promptly is essential. I would facilitate a private discussion between the parties involved, encouraging open dialogue to identify concerns and find common ground. I would also guide them toward a resolution that acknowledges both perspectives while reinforcing our team values.

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What experience do you have with inventory management in the restaurant sector?

In my previous roles, I have managed inventory by tracking stock levels, placing orders when necessary, and monitoring wastage. I would utilize inventory management software to keep precise records, ensuring we minimize costs while maintaining the quality of our ingredients.

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How do you inspire your team to provide exceptional customer service?

I inspire my team by building a positive work environment that recognizes hard work and excellence in service. Sharing success stories, providing incentives for exceptional service, and leading by example are key ways I motivate them to deliver outstanding customer experiences.

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What measures would you take to improve employee retention at Domino's Pizza?

To improve employee retention, I would implement regular feedback sessions where team members feel valued and heard. Additionally, offering growth opportunities and training can help employees envision a long-term future with Domino's, creating loyalty and reducing turnover.

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Why do you want to become the General Manager of Domino's Pizza?

I am passionate about both leadership and the food service industry. Becoming the General Manager of Domino's Pizza allows me to leverage my skills in an exciting and dynamic environment where I can deliver high-quality service while fostering a culture of teamwork and success.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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