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General Manager (02930) - 4000 West Main St - job 1 of 3

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Qualifications

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

 

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

 

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

Additional Information

$15/hr in store & $9/hr on the road

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$46800 / YEARLY (est.)
min
max
$31200K
$62400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager (02930) - 4000 West Main St, Domino's

Are you ready to take the lead as a General Manager at Domino's Pizza in Belleville, IL? We’re on the lookout for someone just like you who thrives in a fast-paced environment and knows how to keep a team motivated and on track. In this role, your day will revolve around managing every aspect of the store’s operation, from staffing and inventory control to ensuring top-notch customer service. You're not just overseeing pizza deliveries; you're creating a culture of excellence within the team. You’ll hone your skills in multitasking and problem-solving, ensuring that everything runs smoothly from the moment the doors open until the last pizza is delivered. This is the perfect opportunity to showcase your leadership qualities and help build a dynamic team that’s dedicated to making Domino’s the best in pizza delivery. Besides being a role model for your team, you’ll implement cost controls, engage in marketing efforts, and ensure financial profitability all while following company policies. It’s a chance to advance your career in a company that values its team members and promotes from within. Not only do you get to lead, but you also get to enjoy the satisfaction of watching your team grow and succeed. If you're ready to step up and make a difference, dive into the exciting world of Domino's pizza management. We can’t wait to see what you bring to the table. So, are you ready to be the boss? Apply today and start your journey with us!

Frequently Asked Questions (FAQs) for General Manager (02930) - 4000 West Main St Role at Domino's
What are the responsibilities of a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, you will oversee all store operations, including cost and inventory control, staffing, training, and maintaining high standards in customer service. You need to ensure the team adheres to company policies while setting an example through leadership and dedication. Taking charge of marketing strategies and ensuring profitability are also key responsibilities, and you will play a crucial role in fostering a positive workplace environment.

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What qualifications do I need to become a General Manager at Domino's Pizza?

To be considered for the General Manager position at Domino's Pizza, candidates typically need prior experience in a management role, preferably in the food service or retail industry. Strong leadership abilities, excellent communication skills, and a knack for multitasking and problem-solving are essential. A valid driver’s license and a safe driving record for any delivery responsibilities are also necessary.

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What does a typical workday look like for a General Manager at Domino's Pizza?

A typical day for a General Manager at Domino's Pizza involves managing staff, handling customer inquiries, and overseeing daily operations. You’ll inspect the store for cleanliness and compliance with health codes, manage inventory levels, and ensure that everyone is focused on exceptional customer service. Additionally, you'll participate in staff training, schedule shifts, and strategize marketing efforts to boost sales. It’s dynamic and keeps you on your feet!

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What opportunities for advancement exist for a General Manager at Domino's Pizza?

At Domino's Pizza, there are extensive opportunities for advancement beyond the General Manager position. Many team members start in entry-level roles and progress to General Managers, franchise owners, or even roles in corporate operations. The company promotes from within and encourages individuals to take charge of their career paths, making it an excellent place for ambitious employees.

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What is the work environment like for a General Manager at Domino's Pizza?

The work environment at Domino's Pizza for a General Manager is fast-paced and team-oriented. You'll work alongside a dedicated crew who share a passion for pizza and customer service. The company fosters a supportive atmosphere where diversity and teamwork are valued. While the role includes handling pressures of busy shifts, it also offers the rewarding experience of leading a team to success.

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Common Interview Questions for General Manager (02930) - 4000 West Main St
What strategies would you use to improve team performance as a General Manager at Domino's Pizza?

To improve team performance, I would implement regular training sessions to enhance skills and ensure everyone is up-to-date with policies and procedures. Encouraging open communication and feedback would also create a supportive environment, helping to identify areas for improvement while recognizing team members' accomplishments.

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How would you handle a difficult customer situation?

Handling difficult customer situations requires patience and empathy. I would listen actively to the customer's concerns, acknowledge their feelings, and work to resolve the issue promptly. Keeping a cool demeanor and proposing solutions can often turn a negative experience into a positive one, building loyalty.

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What experience do you have with budget management and cost control?

In previous roles, I've been responsible for managing budgets and controlling costs by analyzing expenses and identifying inefficiencies. I implemented strategies such as inventory tracking and vendor negotiations to optimize expenses, ensuring profitability while maintaining quality service.

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What is your approach to team leadership and motivation?

My approach to leadership is to lead by example and inspire my team through positive reinforcement. I believe in providing clear expectations, offering support, and celebrating successes to motivate team members. Engaging with them and building relationships creates a cohesive and productive work environment.

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Can you describe a time when you improved customer service in a previous role?

In a previous management position, I identified a gap in our customer service training. I revamped the training program to include more hands-on practice with various scenarios. This resulted in a significant decrease in customer complaints and an increase in repeat business, highlighting the importance of strong service skills.

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How do you prioritize tasks during a busy shift?

During a busy shift, I prioritize tasks based on urgency and impact. I focus on immediate customer needs first, ensuring orders are fulfilled accurately and promptly. I also delegate tasks to team members based on their strengths, helping everything run smoothly and effectively.

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What steps would you take to maintain food safety and quality standards?

To maintain food safety and quality, I would establish regular inspections, reinforce training on hygiene practices, and ensure all staff understand the importance of adhering to safety protocols. Consistent monitoring and accountability would be key to upholding standards and preventing issues.

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What are your thoughts on teamwork in a fast-paced environment?

Teamwork is vital in a fast-paced environment like Domino's Pizza. It enhances efficiency, encourages collaboration, and fosters a positive atmosphere. I believe in building strong relationships among team members and creating an environment where everyone feels valued, which ultimately reflects in the service we provide.

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How do you deal with stress and high-pressure situations in the workplace?

I deal with stress by staying organized and focused on solutions rather than problems. I try to maintain a calm demeanor and encourage my team to do the same. Regular breaks and open dialogue about stress management can also help mitigate the pressure during particularly busy times.

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Why do you want to work as a General Manager at Domino's Pizza?

I want to work as a General Manager at Domino's Pizza because I am passionate about food and customer service and believe in Domino's mission of delivering quality. I admire the company’s commitment to growth and development, and I look forward to contributing my leadership skills to drive success in a vibrant team setting.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
April 21, 2025

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