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General Manager(04596) - 430 Market St

Company Description

One of the largest Franchisee in the tristate area.  A company where People are first.  We love our team members, and we create an environment where you can provide for your family and grow in the company.

 

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically assistant managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

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Average salary estimate

$50000 / YEARLY (est.)
min
max
$45000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager(04596) - 430 Market St, Domino's

Looking for an exciting career opportunity? Domino's Pizza is on the hunt for a General Manager at our Elmwood Park location. This isn’t just any managerial position; it's a chance to lead a fun, dynamic team where we put people first! You’ll be driving the daily operations and ensuring that everything runs smoothly, from staffing and customer relations to inventory and cost control. If you've got a natural knack for leadership, an eye for detail, and a passion for pizza, this is the role for you! Every day will present new challenges as you motivate your crew to deliver the best service and products. Whether you are training new team members or ensuring compliance with company policies, your leadership will shine through. Plus, you’ll enjoy a flexible work environment, and every accomplishment was built on the collective success of your team! Although the job demands multitasking and good judgment, the rewards are plentiful. With a company steeped in a culture of growth, there's ample opportunity to advance your career—from General Manager to a potential franchisee, the sky's the limit! Ready to make a difference and lead a hardworking team? Join us at Domino's Pizza, and let’s deliver the ultimate pizza experience together!

Frequently Asked Questions (FAQs) for General Manager(04596) - 430 Market St Role at Domino's
What are the responsibilities of a General Manager at Domino's Pizza in Elmwood Park?

As a General Manager at Domino's Pizza in Elmwood Park, your primary responsibilities encompass overseeing all aspects of the store operations. This includes cost controls, inventory management, and customer relations. You will set an example for your crew by following company policies, ensuring store cleanliness, and maintaining high standards of food quality. Your role also involves staffing, scheduling, and working to enhance profitability while delivering exceptional customer service.

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What qualifications are required for the General Manager position at Domino's Pizza?

To qualify for the General Manager position at Domino's Pizza, candidates should possess effective leadership skills, the ability to multitask, and solid judgment capabilities. A background in customer service or food management is preferred. Additionally, strong mathematical skills are necessary for managing cost controls and cash handling. Candidates should also be able to navigate various logistical challenges, ensuring a smooth delivery process and great customer experiences.

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How can I advance my career at Domino's Pizza as a General Manager?

Advancing your career at Domino's Pizza as a General Manager is very achievable! Many of our successful team members began their journey as delivery drivers or crew members. If you embrace our company values and continuously work to develop your skills, opportunities abound. A progression from Assistant Manager to General Manager, and eventually to a franchisee or higher corporate roles, is not uncommon, showcasing our commitment to employee growth.

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What training and support will I receive as a General Manager at Domino's Pizza?

When you step into the General Manager role at Domino's Pizza, you aren't just handed the keys and left to figure things out; extensive orientation and on-the-job training are provided. Our supportive management team is here to help you understand operational procedures, customer service excellence, and employee management. Continuous learning opportunities are always available to ensure your success and transformation into a capable leader.

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What type of work environment can I expect as a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, you can expect a vibrant and energetic work environment. We pride ourselves on fostering a culture where team members feel valued and included. You'll work alongside a dedicated group of individuals who are passionate about providing the best pizza delivery experience. Our team-oriented atmosphere encourages creativity and innovation, ensuring each day is filled with excitement and challenges!

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Common Interview Questions for General Manager(04596) - 430 Market St
How do you manage stress while handling multiple responsibilities as a General Manager?

Managing stress as a General Manager requires excellent organizational skills and prioritization. Focus on creating a to-do list at the start of the day and allocate time for each task. Don't hesitate to delegate responsibilities to your team when necessary, and maintain open communication to ensure everyone knows their roles. Remember to take short breaks to recharge and keep a positive mindset to alleviate pressure.

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Can you give an example of a time you handled a conflict between team members?

When addressing conflict between team members, it’s essential to approach the situation with neutrality and empathy. Provide a safe space for each individual to express their concerns, and actively listen to both sides. Foster a conversation that emphasizes collaboration over competition and guide them to find a solution together. Highlighting your leadership in conflict resolution demonstrates strong managerial qualities.

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What strategies will you implement to ensure outstanding customer service?

To ensure outstanding customer service as a General Manager, I will lead by example and train my team to prioritize customer satisfaction. Implementing regular feedback sessions with team members will help identify areas for improvement. Additionally, consistent monitoring of service performance metrics can drive accountability while encouraging a culture of recognition for those who go above and beyond to impress customers.

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What measures will you take to control food costs and inventory as a General Manager?

Controlling food costs and inventory starts with diligent tracking and analysis. I would implement regular inventory audits, educating the team on proper stock management to minimize waste. Utilizing data from sales forecasts can inform purchasing decisions to align supply with demand. Establish a culture of accountability, where all team members are invested in maintaining operational efficiency and reducing unnecessary expenses.

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How do you assess employee performance and provide constructive feedback?

Assessing employee performance involves both quantitative metrics and qualitative observations. I prioritize one-on-one reviews, where I highlight achievements and areas for improvement based on specific examples. Providing constructive feedback is about being honest yet supportive, ensuring they know their contributions matter. Regular performance evaluations can foster an environment where employees feel motivated to grow and succeed.

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How will you build a strong team culture in your store?

Building a strong team culture starts with open communication and mutual respect. I would organize regular team-building activities that allow members to bond outside work tasks. Celebrating milestones, recognizing individual accomplishments, and fostering a collaborative environment are essential. This approach will cultivate an atmosphere of loyalty and motivation, which benefits both employees and the store's performance.

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What do you consider the most important quality in a General Manager?

The most important quality in a General Manager is effective leadership. This includes the ability to motivate team members, communicate clearly, and lead by example. A successful General Manager should also be adaptable, able to handle crises with a calm demeanor while maintaining a focus on the organization's goals. Ultimately, inspiring others to succeed together creates a dynamic and productive workplace.

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Describe your experience with hiring and training staff.

My experience with hiring and training staff involves utilizing a thorough recruitment process that emphasizes cultural fit as well as skills. I ensure that hiring practices foster diversity while also aligning with the company's goals. Once hired, I implement comprehensive training that covers both operational processes and customer service expectations, making training interactive and engaging to improve retention and performance.

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How do you stay updated on industry trends and best practices?

To stay updated on industry trends and best practices, I subscribe to relevant publications, join professional networks, and participate in industry conferences. Engaging with peers in the food and service industry provides valuable insights into emerging trends. Regular training and development sessions for myself and my staff ensure we are always at the forefront of customer service excellence.

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What would you do if a major delivery mishap occurred?

In the event of a major delivery mishap, my first step would be to assess the situation thoroughly, understanding what caused the problem. I would communicate transparently with the affected customers, offering an immediate resolution, such as re-delivering their order or providing a discount. This proactive approach not only addresses the issue swiftly but also helps maintain customer loyalty during challenging circumstances.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 9, 2025

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