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Lead Change Management Specialist - job 2 of 2

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 80% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

Position Summary

Create and implement change management strategies and plans to maximize employee adoption, usage of processes and systems and minimize resistance.  Drive to faster adoption, higher utilization of and proficiency with the changes that impact employees at every level. Act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.    Provide direct support and coaching to all levels of managers as they help direct reports through the HR product enablement and future changes that impact the organization.  Support project teams in integrating change readiness activities into current and new project plans.  Execute and/or support change management initiatives applying sound organization development methods and advise on complex HR initiatives/realignments involving aspects of change management and/or organizational development.

Primary Responsibilities

  • Facilitate HR organizational change management to enable the smooth transition from current state to the desired state includes all activities aimed at helping the organization successfully accept and adopt new organizations, business processes, and technology.
  • Apply a structured change management strategy and lead change management activities apply a change management process and tools to create a strategy to support adoption of the changes required by a project or department initiative.
  • Support communication efforts: support the design, development, delivery and management of communications.
  • Assess the change impact: conduct impact analyses, assess change readiness and identify key stakeholders.  Provide AS-IS TO-BE gap assessment and recommendations to promote needed changes to close the gaps in business processes, procedures, training and communications.
  • Assess the change readiness: develop the appropriate approach and build the infrastructure for sustainable change.
  • Support training efforts: provide input, document requirements and support the design and delivery of training programs.
  • Define and measure success metrics and monitor change progress and maturity levels.
  • Create actionable deliverables for the five change management levers: communication plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
  • Support Continuous Improvement: create a schedule to follow up on new implementations to validate user and ensure the required continuous improvement outcomes are delivered and validated based on the business case outcomes.
  • Coaching Senior Leaders: Act as a coach for senior leaders and executives, helping them fulfill the role of change sponsor.
  • Supporting Managers: Provide direct support and coaching to all levels of managers as they help their direct reports through HR product enablement and future changes.
  • Project Integration: Support project teams in integrating change management activities into current and new project plans.
  • Executing Change Initiatives: Execute and/or support change management initiatives applying sound organization development methods.
  • Advising on HR Initiatives: Advise on complex HR initiatives/realignments involving aspects of change management and/or organizational development.

Qualifications

  • Minimum 5 years of change management experience
  • Minimum 2 years of digital/technical change management experience
  • Advanced experience with change management tools and methods including risk management, strategic planning, and change management
  • Strong interpersonal, organizational, analytical, presentation, communication and critical thinking skills
  • Demonstrates ability to build mutually productive relationships and interact with senior management and key partner groups
  • Ability to interpret business problems and develop solutions while understanding the broad impact of those solutions
  • High degree of attention to detail
  • Operate well under pressure and adapt quickly to change
  • Demonstrated ability to be solution-oriented

Leadership Characteristics

  • Influence change at multiple levels within the organization
  • Balance multiple demands, address shifting priorities, and champion change
  • Consider long- and short-term consequences of decisions
  • Influence without authority
  • Successfully manage customer relationships when there are competing priorities
  • Understand customer needs and manage expectations
  • Organization design/effectiveness knowledge

Additional Information

Benefits:

  • Paid Holidays and Vacation   
  • Medical, Dental & Vision benefits that start on the first day of employment
  • No-cost mental health support for employee and dependents
  • Childcare tuition discounts
  • No-cost fitness, nutrition, and wellness programs
  • Fertility benefits
  • Adoption assistance
  • 401k matching contributions   
  • 15% off the purchase price of stock   
  • Company bonus   

 

All your information will be kept confidential according to EEO guidelines.

 

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What You Should Know About Lead Change Management Specialist, Domino's

Join Domino's Pizza as a Lead Change Management Specialist and be a pivotal force in shaping our organizational transformation! Based in Ann Arbor, MI, you will be instrumental in creating and implementing strategies that ensure our employees thrive during periods of change. With over 60 years of serving delicious pizzas and a recent overhaul in our business practices, we are committed to transparency and accountability. In this role, you will work closely with senior leaders and managers, coaching them to help their teams adapt to new processes, technologies, and systems. You will be the go-to expert for driving faster adoption and higher utilization of changes while minimizing resistance. Your responsibilities will include conducting change impact assessments, developing communication strategies, and ensuring that all levels of our team are well-informed and prepared. You will also create actionable plans to monitor progress and success metrics, ensuring we meet our goals while fostering a culture of continuous improvement. If you're passionate about enabling teams to successfully navigate change and want to be part of an innovative company, Domino's is the place for you!

Frequently Asked Questions (FAQs) for Lead Change Management Specialist Role at Domino's
What are the primary responsibilities of a Lead Change Management Specialist at Domino's Pizza?

As a Lead Change Management Specialist at Domino's Pizza, you'll facilitate HR organizational change to ensure effective transitions within the company. Your primary responsibilities will include implementing change management strategies, assessing change impact, supporting communications, and coaching senior leaders. You'll play a crucial role in integrating change management activities into both current and new project plans to support organizational goals.

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What qualifications are needed for the Lead Change Management Specialist position at Domino's Pizza?

To succeed as a Lead Change Management Specialist at Domino's Pizza, candidates should have a minimum of 5 years of change management experience, including at least 2 years in digital/technical change management. A strong understanding of change management tools, excellent communication skills, and the ability to build relationships across all levels of the organization are essential for this role.

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How does the Lead Change Management Specialist contribute to employee adoption at Domino's Pizza?

The Lead Change Management Specialist at Domino's Pizza is critical in maximizing employee adoption through the development of effective strategies and plans. By coaching managers and senior leaders, conducting readiness assessments, and organizing training programs, you help ensure all employees are well-equipped and supportive of the changes taking place within the organization.

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What types of initiatives will the Lead Change Management Specialist manage at Domino's Pizza?

As a Lead Change Management Specialist at Domino's Pizza, you'll manage a variety of initiatives focused on organizational development. This includes advising on complex HR initiatives, executing change management plans, and supporting continuous improvement efforts. Additionally, you'll be responsible for defining metrics to gauge the success of changes and continually adapt strategies based on those insights.

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What benefits can a Lead Change Management Specialist expect at Domino's Pizza?

A Lead Change Management Specialist at Domino's Pizza enjoys a comprehensive benefits package, including paid holidays, medical, dental, and vision coverage starting on your first day. Additionally, you'll have access to mental health support, childcare tuition discounts, fitness programs, fertility benefits, and a robust 401k matching plan. You will also be entitled to company bonuses and stock purchase discounts.

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Common Interview Questions for Lead Change Management Specialist
Can you describe your change management process?

In answering this question, focus on outlining your structured approach to change management, detailing the specific steps you take to assess, plan, implement, and measure change. Make sure to highlight how you've applied these processes in your previous roles.

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How do you assess change readiness within a team?

Discuss any methodologies you've used for assessing change readiness, such as surveys, interviews, and focus groups. Highlight your ability to identify gaps in understanding and readiness and how you’ve developed strategies to address these issues.

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What strategies do you use to minimize resistance to change?

Talk about your experience with communication strategies that foster transparency and involve employees in the change process. Provide examples of how you have successfully addressed concerns or pushback in past roles.

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How do you measure the success of change initiatives?

Explain the metrics you use to evaluate the success of change initiatives, such as employee adoption rates or improvements in performance metrics. Detail any tools you’ve implemented for tracking progress.

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Describe a time when you had to manage multiple change initiatives simultaneously. How did you prioritize?

Provide a specific example that showcases your organizational and prioritization skills. Describe how you assessed each initiative's impact, aligned them with strategic goals, and executed on them effectively.

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How do you ensure communication is effective during change processes?

Share your strategies for effective communication during change, such as tailoring messages to different audiences, utilizing various communication channels, and providing frequent updates. Emphasize your focus on clarity and transparency.

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What role do you believe leadership plays in change management?

Discuss the importance of leadership in modeling desired change behaviors, setting clear expectations, and maintaining ongoing support for change initiatives. Share any experiences where you’ve coached leaders in their change management roles.

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How do you deal with a non-engaged employee during a change initiative?

Highlight your ability to identify root causes for non-engagement and share strategies you employ to re-engage those employees, such as one-on-one discussions, incorporating their feedback, and demonstrating how changes will benefit them personally.

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How do you build trust among employees when implementing changes?

Explain the importance of transparency and open communication in building trust. Share examples from your experience where you maintained employee trust through difficult changes.

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What is your experience with developing training materials for change initiatives?

Detail your experience in creating training materials for previous change initiatives. Discuss how you determine the educational needs of the audience and your focus on ensuring the materials are engaging and effective.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 19, 2025

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