Senior Product Manager

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry.TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team.This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive.Position SummaryTaxAct is hiring a Senior Product Manager that is responsible for owning business objectives, involving the complete product life-cycle strategy and high-quality delivery of new products/enhancements. Defines the product roadmap based on customer needs, business objectives and technology trends in support of the overall TaxAct product strategy. Inspires a cross-functional Product Team of designers, engineers and other partners to start with deep customer empathy to rapidly test hypotheses and deliver innovative solutions for customers.ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES• Promote a customer-focused environment to deliver innovative products and services• Demonstrated leadership establishing and evangelizing a vision of success as well as the objectives and key results needed for it to be achieved• Lead the ideation, experimentation, and development of customer experiences for TaxAct• Own the product roadmap, prioritizing work, and make appropriate trade-offs• Leverages and analyzes data to uncover insights and product performance• Identifying opportunities by market trends, customer insights and competitive analysis• Strong collaborator who facilitates and leads across teams of UX/UI, engineering, design, marketing, and other stakeholders• Communicates with impact and clarity across all levels of the organization – team, peers, stakeholders and senior leaders• Have the ability to partner with legal, compliance and other stakeholders to understand constraints and distill requirements from stakeholders.• Other job duties as definedEducation And Experience• Bachelor’s degree• 5-7 years of Product Management work experience in a software company, financial services company, or equivalent experience• Successful history of delivering customer-driven products as a Senior Product Manager• Demonstrates strong problem solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends• Detail-oriented with a clear ability to work independently under management/time pressure• Knowledge of Agile software development methodologies• Demonstrates excellent verbal and written communication skills• Resourceful, team player, high energy and flexible. Ability to work in a fast-paced environment• Strong attention to detail and accuracy• Desire to remain current with the latest technologies and best practices• Demonstrated experience with implementing the Design Thinking method• Other job duties as definedCOMPETENCIESKNOWLEDGE• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Skills• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.• Coordination — Adjusting actions in relation to others' actions.• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.• Speaking — Talking to others to convey information effectively.Abilities• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.• Written Comprehension — The ability to read and understand information and ideas presented in writing.• Written Expression — The ability to communicate information and ideas in writing so others will understand.• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.PHYSICAL DEMAND AND WORK EFFORT• Keying/typing, sitting, standing, walking.• Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment.• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.• Compliance with company attendance standards.• FLSA status: Salaried, Exempt or Hourly, Non-Exempt.At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions.Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law.If you need assistance or accommodation due to a disability, you may contact us at HR@Taxwell.com or by calling 828-349-5703 extension 6049 to speak with a member of the HR Talent Acquisition team.