Job details

Customer Service Representative

We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

Average salary estimate

$37500 / YEARLY (est.)

min

max

$30000K

$45000K

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What You Should Know About Customer Service Representative, DSC Support Solutions LLP

Join our dynamic team as a Customer Service Representative! In this role, you will be the voice of our company, serving as a crucial link between our valued customers and our services. We're looking for someone who thrives on helping others and is genuinely excited about delivering top-notch customer support. As a CSR, you'll handle a variety of tasks like managing incoming phone calls and generating sales leads, all while building sustainable relationships and trust with our customer accounts. A successful Customer Service Representative is not just about solving problems; it’s about creating a positive experience and maintaining high customer satisfaction. You’ll utilize your communication skills to assess customer needs accurately, provide clear and concise information, and manage customer complaints with efficiency and empathy. Our ideal candidate will have a proven track record in customer support, the ability to multitask, and a knack for connecting with people. If you're patient, empathetic, and willing to go the extra mile, we want to hear from you! This role offers the chance to make a real impact and contribute to a vibrant team atmosphere.

Frequently Asked Questions (FAQs) for Customer Service Representative Role at DSC Support Solutions LLP

What are the main responsibilities of a Customer Service Representative at our company?

As a Customer Service Representative in our company, you'll manage incoming phone calls, generate sales leads, identify customer needs, and build lasting relationships through effective communication. You will also handle complaints, ensuring timely resolutions and keeping detailed records of customer interactions, all while following communication policies and guidelines.