Slovenian Speaking Customer Service Banking - Remote in Greece

The House of Mercier is delighted to offer an exciting opportunity for a Slovenian Speaking Customer Service Representative in the banking sector, with the flexibility to work remotely from Greece. This role is ideal for individuals who are passionate about delivering outstanding customer service and have a keen interest in the banking industry. As the primary point of contact for our Slovenian-speaking clients, you will manage inquiries related to banking products and services, assist with account-related issues, and provide tailored support to meet our customers' financial needs. Your excellent communication skills and commitment to client satisfaction will be essential in building and maintaining strong relationships. Join our dedicated team and help enhance the banking experience for our valued clients!

Responsibilities

• Respond professionally and promptly to inquiries from Slovenian-speaking customers concerning banking products and services.
• Provide accurate information regarding banking policies, transactions, and account management.
• Assist clients in effectively resolving account issues and concerns with a customer-focused approach.
• Document all customer interactions consistently in our CRM system to ensure precise record-keeping.
• Collaborate with team members and other departments to improve service delivery and customer engagement.
• Stay informed about the latest banking products, services, and regulations to provide informed assistance.
• Participate in continuous training and personal development to expand your skills and understanding of the banking landscape.

• Fluency in Slovenian and English, with excellent written and verbal communication skills in both languages.
• Experience in customer service, ideally within the banking or financial sector.
• Strong problem-solving skills focused on providing high levels of customer satisfaction.
• Knowledge of banking products and services is advantageous.
• Excellent interpersonal skills and a positive, professional demeanor.
• Able to work effectively in a remote team environment as well as independently.
• Proficient in using customer service software and banking applications.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....