Supervisor, Account Management KSA

Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.

With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers. 

Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.

More than rewards, we create experiences. And more than customers, we build advocates.

About the role:

As a Supervisor, Account Management you will mainly work on developing and growing the relationship with our clients specifically in the Banking Sector, and Telecom Sector to increase our revenue through upselling and cross selling of Dsquares solutions, liase with internal teams to advance client objectives and meet projects KPI’s and business growth.

You will become the focal point for Banking & Telecom clients, monitor and analyze program KPIs, and advise on best practices for program performance.

Duties & Responsibilities:

• Maintain & handle Client relationship to ensure client’s satisfaction.
• Interpret data, formulate reports and make recommendations monthly, weekly and quarterly.
• Remain fully informed with market trends and implement best practices based on previous program.
• Assess client’s needs and propose relevant campaigns to maximize commissions generated from each client.
• Propose merchants relevant to each customer segment.
• Monthly meetings with clients.
• Overlook team member’s performance and reports.
• Finding a way forward for each project to maximize commissions.

• Required Skills & Abilities:
• Excellent communication and presentation skills.
• Self-motivated and driven to improve.
• Comfortable to work in a fast-paced environment.
• Strong organizational skills to juggle multiple tasks within the constraints of deadlines.

• Education & Experience:
• 3-5 years of experience in marketing and/or account management.
• Degree in Business Administration, Marketing, Economics or a related field.
• Strong problem solving, analytical and lateral thinking and conflict management skills.

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.
• Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.
• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
• Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.