Account Manager, Freight Operations, Road US

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: USA - Phoenix, E. Jones Ave.Division: RoadJob Posting Title: Account Manager, Freight Operations, Road US, Freight OperationsTime Type: Full TimeSummaryThe Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.Duties & Responsibilities• Develops the overall customer relationship via all methods of communication, phone, email, and in person.• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.• Researches and determines growth opportunities within the branch’s house accounts.• Investigates, actions and establishes new customer leads and opportunities.• Examines customer requests to provide best service options and pricing available.• Proactively handles customer shipment requests.• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.• Provides direction and sets pricing guidelines for Carrier Sales team.• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.• Other duties and project work as assigned by manager.Minimum Required QualificationsEducation and/or Experience• High School diploma.• 3 years’ experience in logistics, transportation brokerage, or related field.Skills, Knowledge & AbilitiesComputer Skills• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.• Solid analytical experience in Excel required.• Experience with transportation management systems.Language Skills• English (reading, writing, verbal)Mathematical Skills• Position requires strong mathematical skills for pricing, negotiating and project developmentOther Skills• Superior leadership skills and ability to build and cultivate strong relationships• Driven, enthusiastic, and highly motivated• High attention to detail and ability to multitask• Strong organizational skills• Ability to thrive under deadlines and work in a team environment, while also delivering independent results• Excellent interpersonal communication and problem-solving skills, verbal, written and in person• Strong prioritization skills and works with a sense of urgency• Proficiency in using a Windows-based computer• Strong ability to persuade, negotiate, and influence others• Ability to work flexible hours.Preferred QualificationsEducation and/or Experience• College degree in Logistics or Supply Chain Management• 5 years’ experience in logistics, transportation brokerage, or related field.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.Work EnvironmentWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.Other InformationAble to travel as needed up to 5%.For this position, the expected base pay is: $56,000 - $76,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.DSV – Global transport and logisticsDSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.