Job details

Ecommerce Client Success Specialist

If you're on the hunt for your next career move, you've come to the right place. 🚀

At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.

The companies we’re working with are on the continuous lookout for A-Players, which in this case if you’re reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.

Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. 📈 More info on https://digitsonly.com/faq ℹ️

Note: The following job description is directly for the job the client is hiring for.

We are seeking a dynamic DTC Customer Success Manager with experience in ecommerce brands. This role requires excellent client communication skills, collaboration with freelancers, and the ability to manage client onboarding and job postings for our agencies and ecommerce brands. The position is available for 20 to 40 hours per week, requiring proficiency in English and familiarity with tools like Slack and Airtable. The role is retainer-based, with payment ranging from $1000 to $3000, and operates within the CET timezone. Candidates should be at a mid-level proficiency and have experience with Shopify. These are not the exact job specifics; the criteria can be negotiated upon directly with the client in the interview.

Responsibilities

Communicate effectively with clients and manage their expectations.
Collaborate with freelancers and coordinate their activities.
Book freelancers and manage interview schedules.
Onboard clients and candidates.
Post DTC jobs for agencies and ecommerce brands.
Utilize tools like Slack and Airtable for efficient workflow management.

Qualifications

Must Haves:

Proven experience as a Customer Success Manager in ecommerce or DTC environments.
Strong communication skills in English.
Proficiency in using Slack, Airtable, and Shopify.
Ability to work within the CET timezone.
Experience in client onboarding and job posting.

Nice to Haves:

Previous experience working with ecommerce brands.
Familiarity with other project management and communication tools.
Ability to manage multiple projects and freelancers simultaneously.

Working with digitsonly, you’ll receive the following incentives 📈

Access to high paying & uncompeted jobs by verified hiring companies
Possibility to take on multiple projects or offers (depending on availability*)
Access to trainings & coachings (like adworld, foreplay.co, skillshare + inhouse trainings, etc.)
Access to SOPs, best practices, checklists (clickminded, +inhouse trainings, etc)
Private management by a dedicated customer support manager
Community with like minded individuals & free consulting

Note: These benefits are just from digitsonly, the client will likely offer additional incentives and benefits.

Average salary estimate

$24000 / YEARLY (est.)

min

max

$12000K

$36000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Ecommerce Client Success Specialist, DTC Job

If you're on the hunt for your next career move, you've come to the right place! At digitsonly, we're excited to welcome a passionate Ecommerce Client Success Specialist to our team. We’re not your average recruiting platform; instead, we focus on building strong teams for exceptional ecommerce and agency companies that generate 7-8 figures in revenue. Our selective approach means we maintain a competitive environment that rewards A-Players like you with outstanding opportunities. This role is perfect for someone with experience in managing client relationships, onboarding processes, and working with tools like Slack and Airtable. You'll be at the forefront of client communication, help onboard freelancers, and actively contribute to job postings for various ecommerce brands. If you're proficient in English and have a good grasp of Shopify, you’ll thrive in this position. Expect to work between 20 to 40 hours a week within the CET timezone and earn a competitive retainer of $1000 to $3000 based on your experience. Plus, the unique high-demand, low-competition environment at digitsonly allows you to enhance your career while accessing exceptional training and coaching resources. Join us in making an impact in the ecommerce space as we navigate this exciting journey together!

Frequently Asked Questions (FAQs) for Ecommerce Client Success Specialist Role at DTC Job

What does the Ecommerce Client Success Specialist do at digitsonly?

The Ecommerce Client Success Specialist at digitsonly plays a crucial role in managing client communication, onboarding clients and freelancers, and overseeing job postings for different ecommerce brands. This position requires strong organizational skills and the ability to use tools like Slack and Airtable effectively to ensure a smooth workflow.