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Customer Success Manager

If you're on the hunt for your next career move, you've come to the right place. 🚀

At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.

The companies we’re working with are on the continuous lookout for A-Players, which in this case if you’re reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.

Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. 📈 More info on https://digitsonly.com/faq ℹ️

Responsibilities

  • Develop and maintain strong relationships with clients to ensure their success and satisfaction.
  • Act as the primary point of contact for customer inquiries and issues, providing timely and effective solutions.
  • Collaborate with internal teams to align customer needs with company offerings.
  • Monitor and analyze customer metrics to identify opportunities for improvement and growth.
  • Lead customer success initiatives and projects to enhance client engagement and retention.

Qualifications

  • Senior-level experience in customer success or a related field, preferably within E-Commerce or DTC.
  • Excellent communication skills in English, both written and verbal.
  • Proven track record of managing client relationships and driving customer satisfaction.
  • Ability to work independently and manage multiple priorities in a remote setting.
  • Familiarity with CET time zone operations and flexibility to work 30-40 hours per week.


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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
November 12, 2024

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