Due Diligence Agent - Hebrew Speaker

We're looking for a Due Diligence Agent with Hebrew language skills to join our growing team in Tampa.

This role is a unique opportunity to have an impact on Wise's mission, grow as a specialist on the front-line of Anti-Money Laundering and fraud prevention, and help save millions more people money by using Wise!

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world's first platform to offer true multi-currency banking.

You'll receive a competitive package including a starting salary of $22.20 per hour + Restricted Stock Units (RSUs) in a profitable company + a wide array of benefits! (more info below )

Purpose of the role:

The Due Diligence Agent is responsible for performing timely customer due diligence to complete the KYC process. The Agent will be engaged in research and analysis. They will use information supplied by external businesses and consumer customers, information already within the organization, external vendor tools and their overall experience to effect due diligence controls on customers and counterparties of various characteristics.This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to enable you to be successful in the role. If you are interested in starting your career in compliance, then this job role is perfect for you.

You can expect working with a number of people from different operational teams, product teams to analysts. You'll directly impact how quickly we're able to service our customers as well as helping your team to prepare for the launch and understanding our customers needs. After a successful launch, your mission is to ensure that our customers will receive fast and efficient service while being in line with local regulations.

Duties and responsibilities:

• Performs Due Diligence on existing, new and/or potential customers based on risk mitigation controls and certain trigger events.
• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested.
• Ensure that information and documentation provided by customers, from external data sources and from your own reviews (e.g. websites and company registries) meet our requirements for verification
• Perform searches utilizing Internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.
• Communicate with customers when required to handle escalated or complicated cases with strong customer empathy as well as clear communication of decisions and policies.
• Provides guidance and responses to daily inquiries from peers, front-line and management regarding due diligence matters and case analysis, when appropriate.
• Maintain basic understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and Services.
• When warranted, be capable of drafting SAR narratives to report activity deemed unusual.
• Assess Risk level of referred profiles that may or may not meet the Risk criteria expected from escalations.
• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies.
• Support Wise in internal and external audits and regulatory due diligence process related queries reviews.

A bit about you:

• Strong verbal and written English and good written Hebrew skills with a global mindset and customer focused mindset. A true team player who wants to connect with their team members and build a unique culture for their team.
• At least 1 year of experience in customer verification (KYC), Enhanced Due Diligence (EDD), or compliance within a financial setting, and while traditional banking experience is preferred for this role, courses in accounting or business would also be advantageous.
• As someone who enjoys working independently within a set of well-defined procedures and practices (which may not necessarily be standardized), you are able to identify gaps in policies and processes, and provide detailed feedback - including relevant examples - through established communication channels.
• You are someone who is passionate about taking on complex activities with moderate variation, and thrives on answering less straightforward questions by coordinating with internal and external sources to develop effective solutions.
• Able to adapt to changing situations, think creatively, and handle ambiguity
• You have excellent interpersonal and communication skills, strong organizational skills, attention to detail, analytical abilities, and ability to adhere to strict deadlines in a fast paced and high pressure environment
• Can thrive in a diverse work environment which requires collaboration, partnership, and transparency
• You're flexible with scheduling and willing to work some evening shifts, holidays, and weekends
• Most importantly - you understand that having a great working culture is everyone's responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You must already be legally authorized to work in the US, we cannot support Visa sponsorship for this role
• This is NOT a remote position, this is a full-time hybrid position based in Tampa, Florida
  

Key benefits:

• $22.20 per hour starting salary
• 7% additional salary differential for Hebrew language speakers
• RSU's in a rapidly growing company
• Hybrid working model – a mix of working from home and from the office
• ✈️ Wisers can work remotely for 90 days a year. By 'remote' we don't just mean from home, but from most places in the world.
• An annual self-development budget
• Medical, dental, & vision insurance – including HSA and FSA options
• Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
• Pet friendly offices
• ️ 25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid "Me" days and a paid volunteer day, annually
• ️ A paid 6-week sabbatical leave after four years
• 18-weeks of paid parental leave, after a year with us
• 401k with up to a 4% employer match
• Here's some more info on our benefits in Tampa

We're people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.

And because we believe that diverse teams build better products, we'd especially love to hear from you if you're from an under-represented demographic.

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