Live Chat Assistant - Work from home

• *Job Title: Live Chat Assistant - Work from Home**• *Company: Duke Energy**• *Location: Fort Worth, Texas, US**• *Job Type: Part-Time**• *Seniority: Associate Level**• *Years of Experience: 4**### Job DescriptionDuke Energy is seeking a dedicated and highly motivated Live Chat Assistant to join our dynamic team. This part-time position allows you to work from the comfort of your home while providing exceptional customer support to our clients. As a Live Chat Assistant, you will act as the first line of communication for our customers, ensuring their inquiries are addressed promptly and effectively.### Key Responsibilities- **Customer Interaction**: Engage with customers via live chat to address their inquiries, resolve issues, and provide relevant information about our products and services.- **Issue Resolution**: Troubleshoot and resolve customer issues in a timely manner by utilizing our internal systems and resources.- **Documentation**: Accurately document all customer interactions and feedback in the customer relationship management (CRM) system for future reference and analysis.- **Collaboration**: Work closely with team members to share insights and best practices, ensuring a unified approach to customer service.- **Product Knowledge**: Maintain in-depth knowledge of Duke Energy’s services and offerings to provide customers with precise information and solutions.- **Team Support**: Assist in the training and onboarding of new team members, sharing expertise and best practices to help them succeed.- **Continuous Improvement**: Participate in training sessions and feedback meetings aimed at improving overall customer experience and service efficiency.- **Adaptability**: Adjust to changing priorities and a fast-paced work environment while maintaining a positive attitude.### Requirements- **Education**: High school diploma or equivalent required; Bachelor’s degree preferred.- **Experience**: A minimum of 4 years of experience in customer service or a related field; specific experience in live chat support is a plus.- **Technical Skills**: Proficient in using computer systems and CRM software; experience with live chat platforms is highly desirable.- **Soft Skills**:- **Presentation Skills**: Ability to communicate effectively in written format, adapting language and tone to suit customer needs.- **Teamwork**: Strong collaborative skills, with a capacity to work harmoniously with team members and other departments.- **Personality Traits**:- **Hardworking**: Demonstrates a strong work ethic and commitment to achieving team and company goals.- **Energetic**: Possesses a positive and engaging demeanor that fosters a pleasant interaction with customers.### Benefits- **Training & Professional Development**: Access to ongoing training opportunities to enhance your skills and advance your career.- **Paid Time Off (PTO)**: Enjoy a generous PTO policy that promotes work-life balance.- **Paid Overtime**: Opportunities to earn additional income through overtime pay.### Working EnvironmentAt Duke Energy, we transcend borders, promoting collaboration on a global scale. Our remote work culture emphasizes flexibility, teamwork, and support, allowing you to thrive and grow in your role while contributing to a larger mission.### Deadline to ApplyPlease submit your application by **October 4, 2024**. Applications received after this date may not be considered.### Equal Opportunity StatementDuke Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.• *Join us at Duke Energy and be a part of a team that is making a difference! We look forward to your application.**How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Live Chat Assistant - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.