Front St - Barista

As a Front St - Barista at Philz, your main responsibilities include preparing and serving coffee and food orders, managing the register, maintaining a clean workspace, and ensuring stock levels are adequate. You will actively engage with customers, embodying Philz’s core values of customer obsession and kindness, while creating a welcoming atmosphere.

Becoming a Front St - Barista at Philz doesn’t require prior barista experience. What you need is a passion for people and a willingness to learn. Philz values inclusivity and encourages candidates who enjoy community engagement and want to contribute positively to others' days.

Physical requirements for the Front St - Barista role include the ability to operate various machines, maintain visual acuity for safety and accuracy, and stand for long periods. Candidates should be able to lift up to 50 pounds intermittently and perform actions such as stooping, kneeling, and reaching as part of daily activities.

Front St - Baristas at Philz enjoy a robust benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid vacation and sick time, mental health support, discounts on products, and opportunities for personal growth and advancement within the company.

Philz emphasizes a positive and communicative team culture, allowing Front St - Baristas to thrive in a supportive environment. By embodying values such as respect and authenticity, team members foster collaboration and camaraderie, making work enjoyable while collectively aiming to improve customers’ experiences.

To ensure a positive customer experience at Philz, it’s essential to focus on listening to what the customer wants and creating a welcoming atmosphere. Engage with customers warmly, offer personalized recommendations, and ensure their orders are prepared accurately and promptly.

When dealing with a difficult customer, it's important to remain calm and listen actively to their concerns. Acknowledge their feelings, offer a solution if possible, and aim to resolve the situation while maintaining a positive demeanor. This demonstrates a commitment to customer service, which aligns with Philz’s values.

In a fast-paced environment like Philz, effective teamwork involves clear communication and collaboration. Sharing tasks, providing assistance where needed, and keeping each other informed helps streamline workflow. Building strong relationships with team members also creates a supportive work culture.

If a colleague is underperforming, it’s important to approach the situation with compassion. Offer support and assistance when necessary, and if appropriate, discuss the issue in private. Encouraging a culture of feedback can help everyone grow together, aligning with Philz’s values.

My motivation stems from a passion for people and community engagement. Working as a barista at Philz offers the opportunity to connect with others, enhance their days, and contribute to a positive environment. The idea of making meaningful interactions through coffee truly excites me.

To familiarize myself with the menu and new products, I’d schedule time for thorough training and practice. Tasting the drinks and food offerings myself would enhance my understanding, allowing me to provide authentic recommendations, ultimately benefiting our customers at Philz.

During busy shifts at Philz, prioritizing tasks involves assessing immediate customer needs, such as fulfilling orders quickly while maintaining quality. Keeping a checklist and staying organized helps manage time efficiently, ensuring that all responsibilities are addressed effectively.

Philz’s emphasis on core values resonates with me as it encourages a culture of empathy, improvement, and respect. Upholding these values ensures that both employees and customers feel valued and connected, fostering a community environment that uplifts everyone.

Contributing to Philz’s inclusive culture involves embracing diversity, respecting different perspectives, and creating a space where everyone feels welcome. I would advocate for team members and customers alike, ensuring that kindness and authenticity are at the heart of our interactions.

Essential skills for success as a barista at Philz include excellent communication, customer service skills, and the ability to work effectively in a team. Adaptability in fast-paced situations and a passion for coffee culture also play vital roles in delivering an exceptional experience.