Strategic Account Planner - Renewals

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Dun & Bradstreet Position Summary

Designation: Strategic Account Manager – Renewal Team

SBU: Credibility & Business Insights Group (C&BIG)

Location:

KEY RESPONSIBILITIES

        Complete Ownership of existing accounts

        Periodic Meetings with all customers in the portfolio

        Ensuring touch points in different business segment of customers in the portfolio.

        Ensure Retention rate of 85% and upwards on the existing account base

        Explore opportunities of upselling accounts through Cross- Sell / Upsell via other D&B product & offerings

        Ensuring Upsell of ESG Reports to all customers in the portfolio

        Identifying Market Research opportunities in the existing accounts and build pipeline of the same

        Identification and planning through risk profiling – High / Low and accordingly plan sales and revenue fulfillment

        Ensuring timely renewal of all the existing accounts while maintaining service levels and escalations both internally and externally

        Responsible for the overall Accounts Receivables, Document collection for the allotted accounts

        Provide industry updates / D&B updates on products, literature, CFO club initiatives, etc., at regular intervals to clients and maintain a constant relationship with the existing customers through courtesy meetings

        Ensure Bundled sales of D-U-N-S Registered & ESG Registered in existing accounts, comprising at least 35% of volumes allocated

        Would be responsible for the business targets of self

Operations

        Always ensure process adherence and error free timely delivery of projects

        Liaising with the operations team for a smooth delivery of the product and ensuring the service expectations of the customers are met

        Maintaining the data / client contact details in appropriate data warehouses hygienically

        Progress Reviews and Forecasting Reports are filed periodically as required by the Management

        Regular update of all the activities in the tools provided and track the movement of all such activities

KEY REQUIREMENTS

         MBA or any post-graduation with relevant experience of 1-3 years in business development.

         Should have good knowledge of the local commercial and Industrial Belts.

         Ability to comprehend and analyze financial statements.

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

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