SOC Analyst

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world's most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

SOC Analyst - US

Leveraging our growing security product suite, a SOC Analyst contributes real world security insights to Fastly and our customers as we address Internet-scale threats. Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team.

The Customer Security Operations Center (CSOC) team provides operational support for Fastly's security products and services. SOC Analysts within this team focus on delivering outstanding security services to our customers. The team works with the security, operations and customer organizations internally to respond to security threats faced on the Internet today.

What You'll Do

• You will be responsible for monitoring and analyzing customer activity, like identifying account-takeover, bot attacks and other malicious web traffic. The focus will be around attacks at the application layer. You will have the opportunity to work on some of the world's most scalable distributed systems that handle around 10 million requests per second, as well as the world-class engineers who developed these systems.

  SOC analysts are responsible for the following duties:

  • Provide an outstanding response to customer security issues
  • Analyze web traffic and identify suspicious activity
  • Write, contribute to, and review security reports
  • Manage security configurations for our customers
  • Contribute to the processes and policies that scale our organization as we grow

What We're Looking For

• Strong interest in infosec and application security
• Working knowledge of core internet technologies like DNS, HTTP & TLS
• Experience in any IT or security operations, technical support, or research role
• Scripting ability in any modern language
• Contribute to the processes and policies that scale our organization as we grow
• Assist with the maintenance of existing runbooks and the ability to identify when a new one should be created
• Ability to work and learn with limited supervision
• Experience troubleshooting software products
• Fluent spoken & written English required, adapting content for different audiences
• Interface with clients to address concerns or escalations; track and drive to closure any issues that impact the service and its value to clients
• Focused on delivering exceptional customer experiences

We value a variety of voices, so this is not a laundry list. It would be an added bonus if you have experience in ANY of these:

• Analysis with log visualization tools (Grafana, Prometheus, Looker, Splunk, Elastic/ELK, or others)
• Experience working in a SOC or Incident Response Team
• Apache/NGINX/IIS or other web server platforms
• Application server technologies and frameworks
• Cloud ecosystem knowledge & experience (AWS, GCP or similar)
• Unix/Linux or Windows system administration
• Systems configuration management and/or orchestration tools
• Business speaking and writing proficiency in languages other than English preferred

In accordance with applicable law, Fastly's minimum base pay for this role if hired in Colorado is $101,000 per year. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company's sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.

Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:

• Health benefits (medical, dental, and vision)
• Medical: Cigna or Kaiser available
• Retirement benefits and employer match
• Life Insurance (Basic and Voluntary Life)
• Short & Long Term Disability with a buy-up LTD option
• Voluntary Accident & Critical Illness benefits
• Flex Spending Accounts & Mass Transit benefits
• Open Vacation Policy
• Sick Time
• Generous leave benefits (medical, maternity, paternity, and personal)
• Paid wellness days
• Employee Assistance Program
• Learning & reimbursement program stipend
• Mobile and internet allowance
• Wellness stipend
• Pet insurance

Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.