Sales Operations Specialist - Salesforce

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.WHY JOIN US?Our purpose is to empower the world with essential innovations to thrive. We work on things that matter!Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.Job DescriptionAt DuPont (Performance Building Solutions and Corian® Design business unit), we have invested in our marketing technology and are ready to transform our customer experience in the dynamic building and construction business. As the new Sales Operations Specialist - Salesforce, you will build on synergies between marketing, sales, and our customers to drive growth supporting key brands of Tyvek™, Styrofoam™, Corian® Design, Great Stuff™ and Froth-Pak™.You will thrive in this role if you:• Can generate enthusiasm for what best-in-class can be.• Are passionate about solving problems, building new capabilities, and change management.• Are excited about optimizing business processes that enable revenue growth.• Have a relentless drive to make real change happen and stick.In this role, you will take the lead and implement the future of commercial excellence operations across our sales organization - driving optimal Salesforce Lightning utilization, best-in-class B2B customer relationship management, and connecting people, processes, and technology seamlessly. You will be exposed to a hybrid working environment with a dynamic team of building and construction sales professionals and experienced marketing and IT teams dedicated to driving growth for DuPont. The ideal candidate will have experience leading and driving change management in sales and technology with B2B companies as well as experience using data to drive meaningful decisions. This role will report to the Global Digital & Customer Experience Leader.Key Responsibilities:Technology & Change Management• Understand the future of work in Salesforce including engagements, lead scoring, productivity, activity data, opportunity pipeline reporting, and collaboration and partner management enabling the success of our divisional sales and marketing teams.• Accountable for having a holistic view of the sales process including working with our 3rd party sellers within the uncovering areas of opportunity for improved teamwork along the customer journey.• Leverage detailed Salesforce knowledge (certifications) to develop and document process flows for engagements, call logs, leads, and opportunities to be used consistently across all lines of business.• Identify, create, and reinforce best practices to improve sales efficiency and win rates.• Define, create, and interpret data to proactively provide KPIs, analytics and insights to drive decision making, developing strategic recommendations for senior leadership.Training• Assess the training needs of the sales organization in key areas enabling ongoing improvement and efficiencies.• Develop and deliver ongoing training modules to the sales teams to drive disciplined and accurate usage of the Salesforce application.• Trouble shoot and resolve user issues in Salesforce in a timely manner.Collaborating with Others• Leverage strong relationships with the sales teams to improve utilization of Salesforce.• Build strong collaborative relationships with the cross-functional teams.• Adapt to shifting market conditions.• Communicate effectively across the business.Success in this role looks like:• Improved Salesforce utilization and business intelligence across the organization through successful training and storytelling.• Defined customer insights that can be used to construct ongoing sales and marketing initiatives.• Best-in-Class integration between Salesforce and Marketing Tech Stack to build robust customer journey insights and support marketing campaigns.Qualifications:• Bachelor's degree required.• Proven in-depth knowledge of Sales Cloud, Service Cloud, Lightning, Marketo, or Salesforce Trailhead Certifications.• 3-7 years of prior work experience in the following fields: sales, marketing, product management and/or building & construction industry.• Clear understanding of how to define processes and manage ongoing process improvement.• Demonstrated critical thinking, learning agility, and project management skills.• Ability to make sound independent decisions using data and keen judgment.• Strong organizational and oral and written communication skills.• Proven experience with change management and ability to respectfully overcome objections to change.Location:• Please note - This position can be located in Midland, Michigan or Wilmington, Delaware. This is a hybrid position, and the employee is expected to be in the office 3 days a week and can be remote 2 days per week.Join our Talent Community to stay connected with us!DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.