Restaurant General Manager - Eataly Soho

As the Restaurant General Manager at Eataly Soho, you'll be responsible for directing the front of house operations and maximizing profitability while maintaining high guest experience standards. This includes setting departmental goals, managing a team of restaurant managers, hiring and training staff, and executing pricing strategies.

Candidates for the Restaurant General Manager role at Eataly Soho should possess a Bachelor’s Degree and have at least 3 years of management experience in a high-volume restaurant. Strong leadership, problem-solving, and organizational skills are essential, along with a passion for Italian cuisine.

The Restaurant General Manager at Eataly Soho plays a crucial role in fostering team collaboration by working closely with managers from different departments. This includes providing training and motivation to staff while encouraging interdepartmental communication, creating a cohesive working environment.

The Restaurant General Manager at Eataly Soho typically works on-site, often with a flexible schedule that includes evenings, weekends, and holidays. The role requires physical activity, such as lifting up to 50 pounds and standing for long periods, reflecting the fast-paced nature of the restaurant industry.

Benefits for the Restaurant General Manager at Eataly Soho include medical, dental, and vision insurance, paid time off, a 401K plan with matching, a bonus program, daily free family meals, and discounts at Eataly, among other perks. These benefits promote a healthy work-life balance while appreciating the dedicated work put in.

In such instances, effective communication is key. I would ensure all team members understand their roles clearly before the shift starts and conduct a brief meeting to review any special events or menus. Additionally, I would remain visible on the floor to assist where needed, encouraging a supportive environment.

To enhance guest satisfaction, I would focus on employee training to ensure exceptional service delivery. Implementing regular feedback sessions with guests and monitoring online reviews would help understand customer needs and adjust service strategies accordingly.

My approach to hiring involves a thorough screening process to ensure candidates not only have the required skills but also fit the Eataly culture. During training, I emphasize hands-on learning and pair new hires with experienced team members to foster a collaborative environment.

Resolving conflicts requires an empathetic approach. I would first listen to both sides to understand the root cause, then mediate a discussion to foster open communication, ultimately leading to a collaborative resolution and ensuring team harmony.

Managing inventory involves keeping accurate records and forecasting needs based on sales trends. I have experience facilitating regular inventory checks, coordinating with suppliers, and utilizing software solutions to streamline the procurement process.

Leveraging social media platforms and in-house promotions can effectively market new menu items. I would collaborate with the culinary team to create visually appealing content and offer tasting events to encourage guests to experience our new offerings.

Employee morale significantly impacts service quality and guest experience. I prioritize team-building activities, recognize individual contributions, and foster an inclusive environment to ensure employees feel valued and motivated.

I ensure compliance by staying updated on current regulations and conducting regular training sessions for staff. Additionally, implementing routine checks and establishing standard operating procedures for food safety enhances our compliance efforts.

Key metrics include guest satisfaction ratings, employee turnover rates, sales revenue, and food cost percentages. Regularly reviewing these metrics guides me in making informed decisions and adjustments to improve overall performance.

Flexibility is crucial in the restaurant industry. I remain calm and assess the situation as it unfolds, quickly adjusting plans or staffing to meet the challenge head-on, ensuring service consistency despite unexpected issues.