Implementations Specialist

About EdgeTier:
At EdgeTier, we help customer care teams by seamlessly blending AI, automation and people. Our award-winning technology helps some of the most innovative companies in the world to deliver better quality customer service and to understand their customers better.
We have a huge opportunity to seize. We hope that you can help us get there.

Are you a tech-savvy problem-solver passionate about empowering clients with cutting-edge software solutions? At EdgeTier, we’re seeking a driven Implementations Specialist to join our Dublin team, ensuring smooth delivery and integration of our AI-powered customer engagement solutions.

About the Role

As an Implementations Specialist at EdgeTier, you’ll play a key role in bringing our software to life for clients, leading projects from start to finish. You’ll work closely with both internal teams and client stakeholders to gather requirements, manage project timelines, and configure our solutions to meet each client’s specific needs. Your expertise in technical and project management will be essential for ensuring clients are set up for success and can unlock the full value of our software.

This is a hybrid role based in our Dublin office. You'll be required to work from our office 2 days each week.

What You’ll Do

• Manage the entire client onboarding process, including requirements gathering, configuration, testing, and go-live support.

• Communicate project progress, expectations, and outcomes, ensuring client and project alignment at each stage.

• Customise configurations, write API scripts, handle data migrations, and use integration tools to deliver tailored solutions.

• Liaise with product, sales, development, and customer success teams to ensure smooth delivery and address technical challenges.

• Conduct user training sessions and offer hands-on support post-implementation for a seamless transition to everyday use.

• Maintain comprehensive records of configurations and customisations to ensure long-term client success and improve future implementations.

Who You Are

You’re proactive, client-centric, and thrive in fast-paced environments. You’ll use your technical expertise to solve complex challenges and communicate effectively with both technical and non-technical stakeholders. You’re a natural at building strong client relationships, understanding their goals, and driving implementations that exceed expectations.

Your Background

• Proven experience in software implementation and client-facing roles, ideally within a start-up or smaller company environment.

• Strong familiarity with APIs, integration tools (e.g., Postman, Curl, SSH), and understanding of databases and data migration. Experience with SQL and data visualisation is a plus.

• Skilled at balancing multiple tasks, managing timelines, and handling complex implementations.

• Excellent interpersonal skills, able to convey technical information clearly and adapt to diverse stakeholders.

• You take ownership of client success, anticipating needs, managing expectations, and troubleshooting effectively.

• Familiarity with contact centre operations, project management certification, or experience in customer service industries. Exposure to AI is an advantage!

Why Join EdgeTier?

• You’ll lead key client projects and work with some of the largest names in the industry.

• Engage with a variety of teams and clients across sectors, expanding your skills in tech, AI, project management, and client engagement.

• Take ownership of your implementations end-to-end, with opportunities to shape our client success approach.

• Join a driven, supportive team where your contributions are valued, and your successes celebrated.

What we offer

• Competitive salary and bonus to round out your compensation package.

• Stock options: we offer stock to all staff. As a rapidly growing investor-backed startup, the value of your stock will rise significantly as the company grows!

• Future security: we offer a company-matched pension plan to all of our Ireland-based employees.

• Learning budget: all staff have a budget available to spend as they please on educational content such as online courses, conferences or events.

• Health & Wellbeing: we've got you covered with our company-supported health insurance plan.

• Opportunity to be part of something great! We are scaling up with a fantastic product, and want you to be part of our success, growing with us in your career.

EdgeTier provides a safe environment that encourages personal and professional growth, nurtures trust, facilitates the development of new values, and fosters long-lasting connections. We take great pride in being an Equal Employment Opportunity employer at EdgeTier. We are committed to a discrimination-free workplace and do not engage in employment discrimination based on race, religion, colour, national origin, ancestry, membership in the travelling community, physical disability, mental disability, medical condition, marital status, gender, gender identity, age, sexual orientation, or any other protected status. This policy encompasses all aspects of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Agencies: Please note that we have an internal sourcing model, and do not require agency assistance. Unsolicited CVs will not be accepted.