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Director of Quality – Integrated Solutions

Company Description

Elbit Systems of America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial aviation, and medical instrumentation markets. With facilities throughout the United States, Elbit Systems of America is dedicated to supporting those who contribute daily to the safety and security of the United States. Elbit Systems of America, LLC is wholly owned by Elbit Systems Ltd. (NASDAQ: ESLT and TASE: ESLT), a global high technology company engaged in a wide range of programs for innovative defense and commercial applications. For additional information, visit: www.elbitsystems-us.com or follow us on X.

Job Description

Scope:  The Director of Quality provides leadership for Quality, Continuous Improvement and Lean Philosophies to the site leadership team, business units, and functional departments. Provide leadership in implementing Advanced Product Quality Planning and Production Part Approval as part of a comprehensive new product introduction process. Provide leadership to provide synergy with other sites within ESA for Process consistent Quality Management System, methodologies for measuring and improving customer satisfaction, continual improvement and Lean philosophies in support of the site strategic plan and objectives. Also establish the site Management System and appropriate 3rd party registrations.

 

Responsibilities & Tasks:

  • Management System: Establish, implement, and maintain a Management System that meets the standards of ISO 9001, AS 9100 and CMMI:
    • Working with the Vice President of Quality establishes Quality Policy.
    • Working with the Vice President of Quality establishes Quality Objectives.
    • Define and implement the site Management Review process.
    • Establish other implementing processes, ensuring that they meet the requirements of CMMI, Level 3 where appropriate.
    • Provide resources and expertise in process documentation, measurement, and improvement.
    • Report on the effectiveness of the Management System to senior leadership.
    • Maintain registration to ISO 9001 and AS 9100.
    • Assist other managers with identifying and mapping the interactions of key business processes. 
    • Define and implement processes for continual improvement.
    • Provide information to site leadership on the effectiveness of the Management System.
  • Continuous Improvement: Establish, implement, & maintain a systematic approach to process management and improvement. Promote continual improvement in all key business and site processes.
    • Act as Executive Champion for the following improvement activities:
      • Lean Six Sigma
      • Management System Development
      • Root Cause and Corrective Action
      • Internal Auditing Program
    • Support the Executive Champions of other improvement activities, including:
      • High Performance Work Organization (HPWO)
      • Program Management Center of Excellence (PMCOE)
      • Engineering Process Improvement (OPG)
    • Provide the necessary support to other improvement projects and activities.
  • Customer Satisfaction: Establish and maintain measures of customer satisfaction.
    • Provide measurement and analysis of customer feedback and other customer satisfaction indicators to the ESA Business Units and site leadership for Management Reviews at the site and ESA levels.
    • Align metrics with Elbit Systems Group and with other ESA sites.
    • Ensure customer expectations are communicated throughout the organization.
    • Identify process improvement opportunities based on customer information.

 

 

 

 

  • Lean Philosophies: Drive lean philosophies through the organization
    • Employ Value Stream Mapping to understand processes and eliminate waste.
    • Use 5S to provide standardization to the organization.
    • Assist operations in developing a visual factory.
    • Provide Leadership and Support for Kaizen Events. 
    • Implement statistical techniques to assure data analysis  

 

Qualifications

Knowledge, Skills, Abilities Required (Unique and Measurable)

  • Excellent Written/Verbal communication.
  • Trained in Facilitation skills.
  • Experience with Supplier interaction.
  • Ability to handle Customer interactions professionally.
  • Participates in an External Quality Organization.
  • Experience with Process Improvement programs.
  • Experience with QC Tools.
  • Experience with QM Tools.
  • Embraces Teamwork structure.
  • QMS Experience.
  • Knowledge of SPC.
  • Knowledge of Design of Experiments.
  • Experience working with ISO 9001.
  • Experience working with AS 9100.
  • Experience working with AS 9102.
  • Experience working with AS 9103.
  • Familiar with CMMI Model requirements.
  • Bachelor's degree required, master's degree preferred

Experience Required:

Functional (Using Skill Set) - 10+ Years

Management - 10+ Years

Industry - 1-3 years

 

Certifications/Licenses:                             

      Preferred:        Certified Quality Manager

                              Black Belt Certification

                              Professional Engineer

Additional Information

Here Are Some of the Great Benefits We Offer:

  • Most locations offer a 9/80 schedule providing every other Friday off
  • Competitive compensation & 401k program to plan for your future
  • Robust medical, dental, vision, & disability coverage with qualified wellness discounts
  • Basic Life Insurance and Additional Life & AD&D Insurances are available
  • Flexible Vacation & PTO
  • Paid Parental Leave
  • Generous Employee Referral Program
  • Voluntary Benefits Available: Longer Term Care, Legal, Identify Theft, Pet Insurance, and many more options
  • Voluntary Tricare Supplement available for military retirees

It has been and will continue to be the policy of Elbit Systems of America to recruit, hire, train, and promote into all job levels based solely upon job-related qualifications without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, genetics or citizenship status. 

EEO STATEMENT:

Elbit Systems of America is proud to be an Equal Opportunity Employer of Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.  Your information will be kept confidential according to EEO guidelines.

ACCESSIBILITY:

Elbit Systems of America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please email [email protected].

 

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CEO of Elbit Systems of America
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Raanan Horowitz
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Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Director of Quality – Integrated Solutions, Elbit Systems of America

As the Director of Quality at Elbit Systems of America, you'll find yourself at the heart of innovative solutions that support our nation’s defense and security. This is not just a leadership role; it’s an opportunity to drive quality initiatives across multiple business units, emphasizing Continuous Improvement and Lean philosophies. Your expertise will guide the successful implementation of Advanced Product Quality Planning and Production Part Approval processes. Collaboration is key, as you lead the site management team in establishing a Management System that adheres to ISO 9001 and AS 9100 standards. You’ll be responsible for setting robust Quality Objectives while ensuring that our goals resonate across all departments. Your direct involvement in promoting customer satisfaction will allow you to analyze feedback and ensure that customer expectations are not just met but exceeded. You’ll champion various improvement projects, including Lean Six Sigma and internal auditing, putting your process improvement skills to the test. If you're passionate about fostering a culture of excellence and continual improvement, Elbit Systems of America is the perfect place to put your skills to use in Fort Worth, TX. We’re excited to see how you can elevate our quality management practices and drive impactful changes that ensure our products meet the highest standards.

Frequently Asked Questions (FAQs) for Director of Quality – Integrated Solutions Role at Elbit Systems of America
What qualifications are necessary for the Director of Quality position at Elbit Systems of America?

Candidates for the Director of Quality position should possess at least a Bachelor's degree, with a Master's degree preferred. Additionally, a minimum of 10 years of functional and management experience is required, focusing on quality and process improvement within the aerospace or defense industry.

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How does the Director of Quality support customer satisfaction at Elbit Systems of America?

In this role, the Director of Quality is responsible for measuring and analyzing customer feedback to derive insights into customer satisfaction. This involves communicating customer expectations across the organization and identifying areas for process improvement based on customer inputs.

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What continuous improvement methodologies are expected from the Director of Quality at Elbit Systems of America?

The Director of Quality is expected to champion a variety of continuous improvement efforts including Lean Six Sigma initiatives, root cause analysis, and promoting a culture of continuous improvement throughout the organization.

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What kind of team dynamics can the Director of Quality expect at Elbit Systems of America?

At Elbit Systems of America, the Director of Quality will work in a collaborative environment that embraces teamwork. This role encourages cross-functional cooperation and involves engaging with various departments to drive quality management and improvement initiatives.

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Common Interview Questions for Director of Quality – Integrated Solutions
Can you give an example of a successful quality improvement initiative you led as a Director of Quality?

When addressing this question, share a specific initiative, detail its objectives, the steps you took to implement it, and the positive outcomes achieved. Emphasize metrics that showcase success.

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How do you ensure compliance with ISO 9001 and AS 9100 standards?

Discuss your experience in establishing, implementing, and maintaining quality management systems according to these standards. Provide examples of audits or assessments you have successfully completed.

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What strategies do you use to foster a culture of continuous improvement?

Mention techniques like value stream mapping or Lean Six Sigma training you may have implemented to promote a continuous improvement mindset. Highlight any training or workshops you've conducted to encourage participation.

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How do you handle customer complaints related to product quality?

Explain your approach to addressing customer concerns, focusing on the importance of prompt communication, root cause analysis, and implementing corrective actions. Share a success story if applicable.

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What experience do you have with quality management tools and methodologies?

Speak about specific quality control tools you've utilized, such as statistical process control and design of experiments. Provide context on how these tools have influenced decision-making in past roles.

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What is your approach to team leadership in a quality role?

Elaborate on your leadership style, focusing on collaboration, accountability, and empowerment. Share an example of how you've successfully led a diverse team to achieve quality goals.

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Describe a time you had to report findings to senior leadership.

When discussing this, be sure to convey the situation, your findings, and how you presented the information in a clear, actionable way. Highlight any resulting decisions or changes deployed based on your reports.

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How do you align quality metrics with business objectives?

Talk about your experience in developing metrics that reflect both quality and overarching business goals. Detail how these metrics have helped to drive decisions and improvements.

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What role does data analysis play in your quality management process?

Discuss how you utilize data analysis in identifying trends, assessing the effectiveness of quality initiatives, and guiding future decision-making. Be sure to mention any tools or software you prefer.

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How would you introduce Lean principles to a resistant team?

Talk about the importance of change management and communication in this context. Share strategies you would employ to get buy-in and maintain momentum for Lean initiatives, including employee training and engagement.

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Full-time, on-site
DATE POSTED
January 11, 2025

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