Information Developer (Technical Writer) TSCM-38347

As an Information Developer (Technical Writer) at ELEKS, you will be responsible for understanding product requirements and developing various types of documentation such as user manuals, installation guides, and help systems. You’ll work closely with senior staff to ensure that all documentation meets publication standards and is delivered on time. Moreover, your role will include creating documentation templates, conducting peer reviews, troubleshooting document outputs, and collaborating with the development team to embed help systems into products.

To qualify for the Information Developer (Technical Writer) position at ELEKS, you should have more than two years of experience in technical writing or information development. Proficiency in English is essential, along with familiarity with tools like MadCap Flare and MS Word. A portfolio showcasing your previous documentation work is required, and candidates should possess strong communication skills and a proactive attitude.

As an Information Developer (Technical Writer) at ELEKS, you will work extensively with MadCap Flare and MS Word to produce high-quality documentation. Additionally, you may utilize HTML, XML, and CSS for troubleshooting document outputs and formatting. The role may also involve creating video documentation, presenting a diverse array of tools to enhance your technical writing workflow.

The work environment at ELEKS for the Information Developer (Technical Writer) position is dynamic and collaborative. You'll be part of a team of professionals dedicated to producing high-quality documentation with close cooperation with clients. The office culture emphasizes competence development and offers opportunities for team members to actively participate in mentoring and coaching junior staff, enhancing both team synergy and personal growth.

At ELEKS, you can advance your career as an Information Developer (Technical Writer) by engaging in competence development events and contributing to challenging projects. Demonstrating initiative, producing high-quality documentation, and mentoring junior team members will showcase your leadership skills. The supportive environment promotes personal growth and offers numerous opportunities for internal advancement.

When answering this question, highlight specific projects where you developed user manuals. Discuss the audience, content structure, and tools used, such as MadCap Flare or MS Word. Emphasize your approach to understanding user needs and ensuring that the manuals are clear, concise, and compliant with publication standards.

Explain your method for effectively interviewing subject matter experts (SMEs), such as preparing questions in advance and actively listening during the discussion. Discuss the importance of building rapport and how you verify the information provided to ensure accuracy in your documentation.

Talk about your time management skills, such as breaking down projects into manageable tasks, prioritizing based on submission dates, and estimating realistic timelines for each component. Mention any tools or methods that help you stay organized and on track.

Emphasize your attention to detail and understanding of user experience principles. Describe how you tailor your writing style to the target audience, use clear visuals, and maintain a consistent structure for ease of navigation. Including user testing or feedback mechanisms can also be beneficial.

Discuss your practical knowledge and experience with single-sourcing and structured authoring techniques, highlighting any specific tools you’ve used. Talk about the benefits of reusing content and maintaining consistency across documents while reducing workload.

Choose a specific project that posed difficulties, such as tight timelines, complex subjects, or collaboration with diverse teams. Describe your problem-solving approach, the steps you took to overcome challenges, and the successful outcome of your efforts.

Explain how feedback is essential to your writing process. Discuss how you solicit input from peers and SMEs and how you incorporate their suggestions. Share the steps you take to conduct peer reviews and ensure that changes align with quality and style standards.

Describe your strategy for resolving conflicting information, which may involve consulting additional sources, discussing discrepancies with SMEs, and documenting decisions transparently. Highlight the importance of reliability and clarity in your work.

Talk about the steps you take when starting documentation projects from scratch, such as gathering information, defining the audience, and establishing a clear documentation plan. Emphasize how you structure the project and prioritize critical information.

Discuss any previous projects that involved creating multimedia content. Describe the planning, scripting, and production processes you followed, as well as any tools or software you used to produce effective video tutorials that complement written documentation.