Connect Retention Representative

Are you passionate about helping others and making a difference in their lives? Do you have excellent communication and problem-solving skills? If so, we have the perfect opportunity for you! Elevance Health is seeking a dedicated and empathetic Connect Retention Representative to join our team. As a Retention Representative, you will play a crucial role in building and maintaining strong... relationships with our clients, ensuring their satisfaction and continued engagement with our services. We are looking for someone who is a team player, has a positive attitude, and is committed to providing exceptional customer service. If this sounds like you, we encourage you to apply for this rewarding position. Build and maintain strong relationships with clients through regular communication and exceptional customer service. Listen to client concerns and address them promptly and effectively. Utilize problem-solving skills to resolve client issues and retain their business. Collaborate with team members to continuously improve the client retention process. Provide accurate and timely information to clients regarding our services and products. Act as a point of contact for clients, addressing any questions or concerns they may have. Maintain a positive attitude and professional demeanor while interacting with clients. Communicate effectively with both clients and team members, ensuring all parties are informed and on the same page. Meet and exceed retention goals set by the company. Contribute to the overall success of the company by promoting a positive image and representing our values and mission. Stay up-to-date on industry trends and changes to ensure the best possible service for clients. Demonstrate empathy and understanding towards clients' needs and concerns. Document all client interactions and maintain accurate records. Collaborate with other departments to address and resolve client issues. Continuously strive to improve and enhance the client experience and satisfaction. Elevance Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics