Health Plan Advisor

Title: Health Plan AdvisorLocation: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations.The Health Plan Advisor will be responsible for re-selling Individual medical plans to existing members in all of the company's states. Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members.How You Will Make An Impact• Provides detailed analysis that identifies and promotes the value of the existing plan, discuss options, provides alternative plan options when appropriate and makes recommendations.• Provides customers with counseling and recommendations for plan changes.• Responsible for working with members during rate increases or any other time a member is a risk of leaving.• Works with cancellation requests to prevent member attrition.• Partners with the Underwriting team to provide alternate plan options to facilitate enrollment when the selected plan is not available, due to rate ups, etc.• Follows up on retention leads through outbound communications via phone or in writing.Minimum Requirements• BA/BS• Minimum of 3 years of Life & Health insurance experience in sales and/or member services; or any combination of education and experience which would provide an equivalent background.• Must have a license to sell insurance in all required states.Preferred Skills, Capabilities And Experiences• Resident Health & Life Insurance license preferred.• Sales experience highly preferred.• Call center experience highly preferred.• Experience with WIN 11, Microsoft Office 365, and VPN highly preferred.• Able to speak English and Spanish highly preferred.