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Caretaker (Staff-house) Retreat Center - Part-time

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Job Title: Caretaker (Staff-house) Retreat Center

Ministry/Department: Housekeeping Department

Reports to: Office and Housekeeping Operations Manager

Status: Non-exempt/part-time

Supervisory Role: Serve staff

Objective

Managing and providing housekeeping and maintenance services which ensure the functionality and cleanliness of all guest rooms, hallways and common areas of the TRC staff house. Duties include, but are not limited to, servicing guest rooms daily in accordance with The Retreat Center cleaning procedures; stocking supplies, replacing bed linens and replenishing guest room supplies. Reporting all facility maintenance and landscaping issues to the Asst. General Manager as needed. This position requires strong attention to detail, capable of bending, lifting items up to 15 pounds and the ability to stand and walk for long periods at a time.

Key Responsibilities

  • Use proper cleaning chemicals for designated surfaces in accordance with OSHA regulations and Eleven22 Retreat Center procedures
  • Vacuum, sweep, scrub, wax and/or polish floors, using vacuums, brooms, mops and/or powered scrubbing and waxing machines
  • Make beds and replace bed linens, bath linens and kitchen linens
  • Clean assigned rooms by priority and update room status on daily checklist
  • Clean lobbies, rest rooms, corridors and stairways
  • Transport cart with cleaning supplies, amenities and linens to assigned work area and/or guest room securely
  • Restock cart as well as organizing closets and shelving as needed
  • Properly transport and dispose of trash and waste
  • Dusting, shower/tub cleaning, toilet cleaning, kitchen cleaning as well as running the dishwasher and putting dishes away
  • Ensure security of any assigned keys and/or guest room keys and turn in any/and all lost and found items
  • Manage all supply inventories, maintenance issues and landscaping concerns
  • Any additional duties that may be required

Competencies

  • Model The Retreat Center, LLC. (The Church of Eleven22®) mission, vision and core values
  • Demonstrated ability to make disciples who make disciples
  • Strong, pro-active communication (verbal and written) and interpersonal skills
  • Possess strong organizational, planning and problem-solving skills
  • Ability to recruit and manage volunteer teams
  • Manage confidential and sensitive information with discretion
  • Efficiently meets deadlines
  • Anticipate needs of The Retreat Center team

Education and Experience

  • 3-5 years of housekeeping experience
  • Ability to organize multiple projects, events and personnel with minimal supervision
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness and work with minimum supervision    
  • Have strong computer skills, proficient in Microsoft Outlook, Word and Excel and have the ability to learn and use new computer software

Position Type/Expected Hours of Work

This is a full-time position. Normal days and hours of work are Monday thru Friday, 8:30am–5pm. During scheduled events and gatherings, work hours and days may vary, to include weekends and after hours, flexibility is a must.

The church has several big events, (“All-Skates”) throughout the year to help further the mission of Eleven22. These events are mandatory for all staff to be in attendance and may vary, depending on the vision cast for the current year.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment

This job operates in a professional environment. This role routinely uses industry-standard housekeeping products, cleaning solutions and equipment. In addition, while performing the duties of this job, the employee is occasionally exposed to an outdoor environment on 3,500 acres of South Georgia coastal woodlands, to include intercostal waterways, swamps and dense forests. Encounters with various wildlife (feral hogs, deer, snakes, alligators, spiders, ticks, mosquitos and other insects) are common.

Physical Demands

This role requires a mixture of physical demands. While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, stoop, bend, kneel or crouch. The employee must be able to stand/walk for long periods of time (up to eight hours) and have the ability to push/pull up to 50 pounds. Must be able to lift items of up to 15 pounds, bend and stand and load/unload laundry apparatuses. Extreme summer heat as well as cold, wet winters are expected.

Ministerial Exception

The ministerial exception furthers the purposes of the Free Exercise and Establishment Clauses of the First Amendment by barring legal claims against church bodies by staff members who perform religious functions. All church pastors are subject to the exception, but a formal ministerial credential is not required. While there is no rigid formula to determine other church staff members that qualify, various factors are considered to determine which staff members are subject to the ministerial exception (please see handbook).

Staff members who qualify under the ministerial exception are not covered by federal and state employment and anti-discrimination laws. Please see the Human Resources Ministry team if you have questions on whether you are subject to the ministerial exception.

Code of Conduct

  1. We live authenticity
  2. We are gospel-centered and mission-focused
  3. We are family
  4. We are lifelong learners
  5. We aim for excellence in the experience with zero excess
  6. We choose to trust
  7. We pray 1st and decide 2nd
  8. We glorify God by honoring others
  9. Our team unites under clear vision
  10. We walk in humble confidence

EEO Statement

The Eleven22 Retreat Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. The Eleven22 Retreat Center reserves the right to discriminate on the basis of religion to the full extent permitted by law. 

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What You Should Know About Caretaker (Staff-house) Retreat Center - Part-time, Eleven22 Retreat Center

At the Eleven22 Retreat Center, we're on a mission to foster a welcoming and clean environment, and we're looking for a dedicated Caretaker (Staff-house) to join our Housekeeping Department on a part-time basis. In this role, you'll be instrumental in ensuring that all guest rooms, hallways, and common areas are well-maintained and sparkling clean. Your daily duties will include servicing guest rooms by changing bed linens, stocking supplies, vacuuming, and managing the cleanliness of shared spaces. You’ll report any maintenance or landscaping needs to our Assistant General Manager, making you an essential part of our operations. If you're detail-oriented, enjoy a dynamic working environment, and are comfortable with light physical work, we invite you to help us create an inviting space for all who come to visit. Working hours are flexible and may vary during scheduled events, so adaptability is key! Join us to be a part of a community that's all about deepening relationships and making a significant impact.

Frequently Asked Questions (FAQs) for Caretaker (Staff-house) Retreat Center - Part-time Role at Eleven22 Retreat Center
What are the responsibilities of a Caretaker (Staff-house) at the Eleven22 Retreat Center?

As a Caretaker (Staff-house) at the Eleven22 Retreat Center, your primary responsibilities include maintaining the cleanliness of guest rooms and common areas, replacing bed linens, stocking supplies, and reporting any maintenance issues. You'll use proper cleaning techniques and chemicals according to OSHA regulations, ensuring a safe and pleasant environment for all guests.

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What qualifications are needed to become a Caretaker at the Eleven22 Retreat Center?

To qualify as a Caretaker (Staff-house) at the Eleven22 Retreat Center, candidates should have 3-5 years of housekeeping experience, strong attention to detail, and the ability to perform tasks efficiently and with minimal supervision. Computer skills, especially proficiency in Microsoft Outlook, Word, and Excel, are also beneficial.

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What does a typical day look like for a Caretaker (Staff-house) at the Eleven22 Retreat Center?

A typical day for a Caretaker (Staff-house) involves cleaning and organizing guest rooms, managing inventory of cleaning supplies, and ensuring common areas like lobbies and restrooms are immaculate. You’ll also engage in various tasks such as dusting, vacuuming, and transporting supplies to ensure all spaces are ready for guests.

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How flexible are the working hours for the Caretaker position at the Eleven22 Retreat Center?

The work hours for the Caretaker (Staff-house) role are part-time and can vary, especially during scheduled events and gatherings. Flexibility is crucial, as you may be required to work weekends or after regular hours to ensure that the retreat center remains in top condition.

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What physical demands are associated with the Caretaker (Staff-house) role at the Eleven22 Retreat Center?

The Caretaker (Staff-house) position involves various physical tasks, including standing or walking for long periods, lifting items up to 15 pounds, bending, and pushing or pulling cleaning carts. Candidates should be prepared for both indoor and outdoor duties within a diverse environment.

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What makes the Eleven22 Retreat Center a great place to work for a Caretaker?

The Eleven22 Retreat Center offers a unique work environment centered around community and service. As a Caretaker (Staff-house), you'll be part of a mission-driven team dedicated to hospitality and cleanliness, ensuring guests feel at home. Plus, with stunning natural surroundings, it’s a delightful place to make an impact.

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Are there opportunities for advancement for Caretakers at the Eleven22 Retreat Center?

Yes, employees at the Eleven22 Retreat Center have opportunities for growth and advancement. Demonstrating exceptional performance in your role as a Caretaker (Staff-house) can lead to more responsibilities or promotions within the Housekeeping Department.

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Common Interview Questions for Caretaker (Staff-house) Retreat Center - Part-time
How do you prioritize your cleaning tasks as a Caretaker?

When prioritizing cleaning tasks as a Caretaker, it’s essential to assess which areas require immediate attention based on guest occupancy and scheduled events. I also consider the time needed for each task and tackle higher traffic areas first, ensuring that all rooms are serviced efficiently and on time.

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What cleaning products are you familiar with, and how do you ensure their safe use?

I am familiar with a variety of cleaning products, including disinfectants, all-purpose cleaners, and specialty chemicals for different surfaces. To ensure safe usage, I always refer to the product labels and follow the guidelines set by OSHA regulations, as well as the cleaning protocols at the Eleven22 Retreat Center.

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How would you handle a maintenance issue reported by a guest?

If a guest reports a maintenance issue, I would first listen carefully to their concerns and document the details. I’d then inform the Assistant General Manager immediately, ensuring timely resolution while keeping the guest updated on the status of their request.

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Describe a time when you had to deal with a difficult situation while cleaning.

During a particularly busy event, I encountered messy guest rooms that required immediate attention. I prioritized the rooms by urgency, communicated with my team to expedite the cleaning process, and ensured that the common areas remained tidy. By staying calm and organized, I was able to manage the situation effectively.

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What strategies do you employ to keep track of your cleaning supplies?

I utilize a checklist to monitor the inventory of cleaning supplies. Regularly checking stock levels allows me to anticipate when to reorder. Additionally, I keep a labeled storage area organized, making it easy to locate items quickly and efficiently.

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How do you ensure high standards of cleanliness and organization?

To ensure high standards of cleanliness, I follow established cleaning procedures meticulously and maintain a systematic approach. Regularly assessing my work and seeking feedback from supervisors ensures that I stay aligned with the expectations at the Eleven22 Retreat Center.

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Can you provide examples of tasks you would perform in a typical day?

In a typical day as a Caretaker, I would start with making beds and changing linens, followed by dusting surfaces, vacuuming, and organizing cleaning carts. I would also ensure that all common areas, such as restrooms and lobbies, are spotless before preparing for the next round of guest check-ins.

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How do you manage your time effectively while performing multiple cleaning tasks?

I manage my time effectively by creating a daily schedule that prioritizes my tasks based on urgency. By keeping track of how long each task takes, I can allocate my time better and ensure that all responsibilities are covered without compromising on quality.

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How do you contribute to a positive team environment as a Caretaker?

I contribute to a positive team environment by maintaining open communication with my colleagues and showing mutual respect. I help others when needed, celebrate our successes as a team, and provide constructive feedback to foster a culture of support and collaboration.

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What motivates you to maintain high cleanliness standards?

I’m motivated to maintain high standards of cleanliness because I genuinely care about providing guests with a welcoming environment. Knowing that a clean and organized space enhances their experience drives me to perform my duties to the best of my ability.

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Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Paid Holidays
MATCH
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TEAM SIZE
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EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
November 24, 2024

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