Intern, IT Support Desk Analyst
About the Company
e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.
In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 23 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.
Visit our Career Page to learn more about our team: https://www.elfbeauty.com/work-with-us
Job Summary:
The IT Service Desk Intern is responsible for first level support for technical infrastructure that include computers running Windows and MacOS, client-base IT applications and services. The Intern is passionate about providing service to e.l.f. users, maintains a profession and pleasant manner using proper customer service skills.
Responsibilities
· Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.
· Act as the liaise on to dispatch, log and track incidents and requests and follow up with other resources involved to ensure incidents are resolved, and request are fulfilled.
· Provision and stage hardware for employees.
· Perform analysis, diagnosis, and resolution of basic problems for end users, and recommend and implement corrective solutions.
· Document resolutions and update self-help and knowledge bases.
· Liaise on to procure hardware and software.
· Conduct and update asset management processes and inventory.
· Troubleshoot users’ workstations and related hardware and software in order to deliver required service levels.
· Engage other IT resources to resolve incidents that are beyond the scope of their ability or responsibility.
· Provide after-hours support as needed.
· Adhere to IT and company policies and follow procedures.
· Perform other duties as assigned.
Requirements:
- Currently pursuing a degree in Information Technology, or other technical disciplines
- Has a strong interest in technology, customer support, and security
· Hands-on hardware provisioning and troubleshooting experience. Working technical knowledge of current protocols, operating systems and standards, including Windows and Mac OS, MS Office and other productivity tools.
· Analytical and problem-solving abilities, with keen attention to detail.
· Strong written and oral communication skills. Ability to present ideas in user-friendly language. Effective interpersonal skills.
· Ability to conduct research into issues and products as required.
This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors’ discretion.
e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.
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Join e.l.f. Beauty, Inc. as an IT Support Desk Intern and embark on an exciting journey in the tech world! This role is perfect for anyone currently pursuing a degree in Information Technology or related fields and eager to dive into hands-on technical support. At e.l.f., we take immense pride in our commitment to clean, cruelty-free beauty, and we equally value our team members who help keep our operations running smoothly. As an intern, you will be the frontline support for our users, ensuring their technical issues are resolved efficiently, whether they’re using Windows or MacOS. You will hone your customer service skills, engaging with various teams while assisting with hardware provisioning and troubleshooting, all in a dynamic, hybrid work environment. We believe that a positive user experience is paramount, so you’ll be responsible for logging and tracking incidents while communicating promptly with users about their status. Plus, you’ll get to implement effective solutions based on your analytical skills and technical knowledge. If you’re passionate about IT, possess strong communication skills, and want to be part of a fast-growing, innovative company that’s redefining the beauty industry, this is your chance. We foster a unique culture offering competitive pay, flexible time off, and a friendly, inclusive atmosphere. Come join us in Oakland, CA, and be part of something truly beautiful!
We build brands to disrupt industry norms, shape culture and connect communities through positivity, inclusivity and accessibility.
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