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Technical Specialist (VSS and OCS)

We are Sinch. With presence in more than 60 countries, we’re a growing global organization that helps amazing companies engage with customers on their mobile phones. And whether you know us or not, you’ve used our tech. We reach every phone on earth, with over 147 billion conversations every year.

This is a chance for you to dream even bigger than ever. And because we believe that equal opportunities are the key to our success, no matter who you are, you’ll be able to explore career options, face fascinating challenges, building your skills alongside amazing experts. It’s not easy to reach every person, on every phone, on every channel, everywhere. Create the software and teams that makes it happen.

We are seeking an experienced and motivated Technical Specialist to join our team and play a pivotal role in delivering our telecom solutions.

You will be responsible for installing, implementing and configuring Value-Added Services Systems (VSS) and Online Charging Systems (OCS) for telecom operators.

The role involves working closely with clients, understanding their requirements, and ensuring seamless integration of systems into their networks. This together with the Sinch Project Team, which usually consists of Project Manager, Solution Architect and other Technical Specialists.

The ideal candidate will have a strong technical expertise, problem-solving skills, and the ability to work in dynamic environments, ensuring successful project delivery within set timelines..

We think you have experience and knowledge within the following areas:

  • Install, configure, and implement Telecom VSS and OCS systems for telecom operators, ensuring compliance with technical specifications and project requirements.
  • Collaborate with clients to gather technical requirements and translate them into functional configurations,
  • Conduct system integration with existing network infrastructure, including interfaces with core telecom components like HLR, HSS, GGSN and IMS.
  • Perform system testing and validation, including User Acceptance Testing (UAT) and troubleshooting of system issues during deployment.
  • Develop and execute configuration scripts for system setup, e.g. Ansible.
  • Ensure proper documentation of configurations and implementations for future reference.
  • Provide on-site and remote support during installation and post-implementation phases to ensure system stability and performance.
  • Collaborate with cross-functional teams, including software developers, project managers and customer support teams, to resolve technical challenges.

Who you are :

  • Relevant university degree and experience from technical roles within Telecom and IT industry and knowledge within the following areas:
  • Hands-on experience with implementing and configuring telecom systems, particularly VSS and OCS platforms.
  • Strong knowledge of telecom protocols such as SS7, Diameter, SIP, CAMEL
  • Experience with system integration in telecom environments, including APIs, middleware, and databases (e.g. Oracle)
  • Experience with Linux based systems.
  • Familiar with telecom networks, architecture, and components such as BSS/OSS, HLR/HSS and core network systems.
  • Knowledge of virtualization and cloud platforms (e.g. VMware, OpenStack or AWS)
  • Knowledge IP network architecture, configuration, integration, load balancing and redundancy.
  • Understanding of security and compliance requirements in telecom systems (CIS, OWASP, NIST or similar).

We believe that you associate yourself with the following persona and professional characteristics:

  • Team-oriented mindset with the ability to work collaboratively.
  • Takes initiative and make carefully considered decisions.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills for client interaction.
  • Ability to manage multiple tasks and prioritize work in a dynamic environment.
  • Attention to detail and commitment to delivering high-quality work.

Work Environment:

  • Full-time role with opportunities for on-site deployment at client locations (may require travel).
  • Combination of office work and field activities based on project requirements.
  • Flexible schedule to support deployment and critical project milestones.

Good to have:

  • If someone can speak Arabic or Spanish.

Being you at Sinch
We're a worldwide group of people, committed to diversity. We are working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.
Your life at Sinch
Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you will be reaching for the opportunities that match where you want to take your career. It is closer than you think.

 

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Average salary estimate

$85000 / YEARLY (est.)
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What You Should Know About Technical Specialist (VSS and OCS), Sinch

Join Sinch as a Technical Specialist (VSS and OCS) and be a vital part of our mission to revolutionize communication across the globe! At Sinch, spanning over 60 countries, we help leading companies engage customers through mobile technology, facilitating over 147 billion conversations each year. As a Technical Specialist, you'll get to work on implementing and configuring our Value-Added Services Systems (VSS) and Online Charging Systems (OCS) for telecom operators. Your role will require you to collaborate closely with clients to understand their needs and ensure smooth integration of our systems into their networks. You’ll join a talented team that includes project managers and solution architects to deliver telecom solutions that truly make a difference. With your strong technical expertise, you’ll handle everything from system testing to configuration scripting using tools like Ansible. We’re looking for someone with hands-on experience in telecom systems implementation, familiarity with protocols like SS7 and Diameter, and a knack for troubleshooting technical issues. Additionally, if you enjoy working in dynamic environments alongside other passionate professionals, you will thrive at Sinch. We believe in equal opportunities, so whatever your background, you’ll find a welcoming and supportive environment to grow your career as our newest Technical Specialist. If you’re ready to challenge yourself, dive into fascinating projects, and innovate in the telecom space, Sinch is the perfect place for you!

Frequently Asked Questions (FAQs) for Technical Specialist (VSS and OCS) Role at Sinch
What are the main responsibilities of a Technical Specialist (VSS and OCS) at Sinch?

As a Technical Specialist (VSS and OCS) at Sinch, your main responsibilities will include the installation, configuration, and implementation of Value-Added Services Systems (VSS) and Online Charging Systems (OCS) for telecom operators. You will collaborate with clients to gather and understand technical requirements, ensure seamless system integration, conduct testing and validation, and provide both on-site and remote support during installation and post-implementation phases.

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What qualifications are required for the Technical Specialist (VSS and OCS) position at Sinch?

To qualify for the Technical Specialist (VSS and OCS) role at Sinch, you need a relevant university degree along with experience in technical roles within the Telecom and IT industry. Experience with implementing and configuring telecom systems, particularly VSS and OCS platforms, is essential. Additionally, familiarity with telecom protocols, system integration, Linux-based systems, and knowledge of cloud platforms will be valuable.

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How does collaboration work for a Technical Specialist (VSS and OCS) at Sinch?

At Sinch, collaboration is key for a Technical Specialist (VSS and OCS). You will work closely with various teams, including project managers, solution architects, and other technical specialists, to ensure that system integrations are seamless and that challenges are addressed efficiently. Communication and teamwork are vital as you interact with clients, gathering requirements and supporting project milestones.

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What skills are essential for a Technical Specialist (VSS and OCS) at Sinch?

Key skills for a Technical Specialist (VSS and OCS) at Sinch include strong analytical and problem-solving abilities, proficiency in telecom protocols such as SS7 and Diameter, and practical experience with system integration. A solid understanding of security and compliance requirements, excellent communication skills, and the ability to manage multiple tasks in dynamic environments are also crucial for success in this role.

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What type of work environment can a Technical Specialist (VSS and OCS) at Sinch expect?

You can expect a full-time work environment at Sinch that combines office work with field activities based on project requirements. This may involve on-site deployments at client locations, allowing for a flexible schedule to support critical project milestones. The role embraces a hybrid model that promotes work-life balance while you contribute to intriguing projects in the telecom industry.

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Common Interview Questions for Technical Specialist (VSS and OCS)
Can you describe your experience with VSS and OCS implementations?

When answering this question, provide specific examples of your previous roles where you implemented VSS and OCS systems. Discuss the technical challenges you faced, how you collaborated with teams, and the results of your efforts in ensuring a smooth deployment.

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What strategies do you use for troubleshooting system integration issues?

Discuss your approaches to troubleshooting, drawing on your experience with specific tools or methodologies. Emphasize logic-based problem-solving and your ability to collaborate with cross-functional teams to resolve issues efficiently.

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How familiar are you with telecom protocols such as SS7 and Diameter?

Showcase your knowledge of telecom protocols by mentioning any projects you've worked on that required their use. Explain the role these protocols played and how you ensured compliance with telecom standards during implementations.

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Describe a situation where you managed multiple tasks within a tight deadline.

Provide a narrative about a previous project in which you successfully prioritized tasks. Highlight how you managed your time effectively and collaborated with others to meet deadlines while delivering quality work.

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What documentation practices do you follow during system implementations?

Discuss the importance of documentation for future reference and team collaboration. Mention specific tools or templates you use, and emphasize your attention to detail and commitment to maintaining comprehensive records.

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How do you ensure client requirements are effectively translated into technical solutions?

Talk about your communication strategy with clients and methods for gathering their requirements. Emphasize the need for active listening and follow-up questions to clarify expectations and ensure alignment on technical deliverables.

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What experience do you have with Linux-based systems?

Highlight any relevant projects where you utilized Linux-based systems. Discuss your comfort level with command-line interfaces, system configuration, and how you troubleshoot issues within this environment.

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Can you explain your approach to User Acceptance Testing (UAT)?

Describe your methodology during UAT, including planning, executing test scenarios, gathering feedback, and using results to refine implementations. Emphasize your understanding of client expectations during this crucial phase.

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What important factors do you consider when integrating systems with existing network infrastructures?

Discuss your awareness of compatibility, performance impacts, security considerations, and compliance with existing network protocols during system integration. Showcase your ability to assess and adapt strategies accordingly.

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Why do you think teamwork is essential in your role as a Technical Specialist (VSS and OCS)?

Emphasize that teamwork fosters innovation and problem-solving in your role. Discuss how collaboration leads to the successful delivery of technical solutions, enabling you to leverage diverse skills and perspectives within your projects.

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Full-time, remote
DATE POSTED
December 10, 2024

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