Job details

Associate Solutions Engineer

EliseAI develops cutting-edge conversational AI technology for housing and healthcare and seeks an Associate Solutions Engineer to join their Technical Solutions & Support team, dedicated to providing excellent customer service and solving client issues.

Skills

2+ years in Technical Support
Experience with CRMs like Zendesk and Salesforce
Technical proficiency
Strong written and verbal skills

Responsibilities

Understand client systems and needs
Onboard clients and translate preferences
Provide customer-obsessed support
Communicate and resolve client issues
Investigate and document bugs
Write effective ticket summaries

Education

Computer Science degree or equivalent experience

Benefits

Equity in the company
100% covered medical, dental, and vision premiums
Fully paid parental leave
401k benefits
Unlimited vacation and paid holidays

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EliseAI Glassdoor Company Review

3.6

EliseAI DE&I Review

4.2

CEO of EliseAI

Minna Song

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By EliseAI

Our company was born with a powerful vision: to improve business efficiency without sacrificing human connection to make quality housing more accessible. With that vision in mind, we built Elise — our revolutionary conversational AI that can answe...

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BENEFITS & PERKS

Dental Insurance

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Paid Holidays

FUNDING

Series B