Senior Agile Program Operations Specialist

• Tooling
• Acts as a SME for Enterprise Agile Planning tools used by eMoney.
• Maintains the Enterprise Agile Planning tools used and evolves our use of them. 
• As our Lean-Agile processes evolve, make supporting changes to Enterprise Agile Planning tools. 
• Documents the mappings between Lean Agile Processes and our Enterprise Agile Planning tools. 
• Change & Project Management
• Proactively manages rollout of upcoming releases from SaaS 3^rd Party tool vendors to eMoney users.
• Implements defined measures and metrics using tooling available. 
• Project manages efforts related to tooling support, such as Jira Cloud upgrades.
• Ensures people are prepared for upcoming tool, report, system and process changes by proactively communicating with those affected. 
• Reporting
• Collaborates cross-department to understand software development operations reporting needs.
• Creates new reports and changes reports based on the requirements identified. 
• Maintains report suite and ensures they are delivered to the correct audience at the right time. 
• Makes reports available self-service and in real-time when possible. 
• Process Improvements
• Proactively contributes to continuous improvement initiatives around tools, systems, process, analytics and reports.
• Maintains a good understanding of Lean-Agile, Scaled Agile (SAFe) and Team Agile (Scrum/Kanban) techniques.
• Analyzes the Lean-Agile operational processes eMoney has adopted and recommends improvements.
• Understands the eMoney organization and the Lean-Agile operational processes eMoney has adopted.
• Documents the Lean-Agile operational processes eMoney has adopted for broad visibility and to ensure business continuity. 

• Bachelor's degree or combination of relevant education and experience.
• 6+ year's experience working in an Agile environment as a Scrum Master, Agile PMO or similar role. 
• Understanding of Lean Agile Methodology/process and the ability to instill Agile values. 
• Understanding of Scaled Agile frameworks such as SAFe.
• Deep experience with Jira, Excel.  
• Experience with BI platforms such as Looker. 
• Experience in requirements assessment to define and develop business processes and practices 
• Technical support experience with Confluence and Jira, Looker reporting (or similar) 

• Exceptional communicator in both written and verbal interactions
• Strong analytical and problem-solving skills, with the ability to make informed decisions with limited information
• Ability to influence change in an Agile organization, communicating persuasive arguments for continuous improvement to both technical and non-technical audiences 
• Strong analytical, problem solving and diagnostic skills
• Excellent organization and time management skills  
• Strong qualitative and quantitative skills; detail oriented with ability to see the big picture and to work effectively at both high and detailed levels 
• Ability to adapt in a growing, changing environment
• High propensity for learning
• Skilled in the design and implementation of dashboards; ability to analyze data and present it in a way that tells a story 
• Ability to resolve conflicting end-user requirements and competing priorities
• Team player with the ability to adapt to changing priorities and goals
• Displays intellectual curiosity and business acumen 
• Proven ability to achieve results and effect change
• Detail oriented

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