Customer Services Representative - Heatherdowns Veterinary Clinic

If you can maintain impeccable organization, flawless customer service skills, and answer phone lines – all while petting a Bulldog up to 10 hours a day; we have a job for you!

We are hiring a looking for a Customer Service Representative to join our team at Heatherdowns Veterinary Clinic!

Our busy practice located in Toledo, OH is a state-of-the-art, veterinary hospital with a caring and trained team. As a Customer Service Representative, you will serve as a focal point for communicating with our pet owners regarding wellness care and other health-related issues, educating our clients about the best care available for their pets, assist in maintaining medical records, and appreciate the love pet owners have for their pets. Excellent compensation and benefits package available and afternoon hours are a MUST.

Individuals should have some experience or understanding of basic technical skills and customer service skills. Experience in the field is ideal, but not required. We are happy to train the right individual, attitude and cultural fit are our #1 priority. 

We know there are a lot of animal hospitals out there, so why choose us? 

-A place to grow: Our commitment to training and Medical Advancement means you’ll have the opportunity to grow your skills and knowledge as well as providing a path for advancing your career.

-A team to support you: At each shift, you’ll find colleagues ready to work together — we’ll be here when you need an extra hand, a moment to laugh, or a shoulder to cry on.

-A focus on your work-life balance: We’re committed to offering a benefits package that supports your life and well-being and thank you for the care you give our patients every day.

Our benefits package:

-Competitive compensation

-Medical, Dental, Vision & Life Insurance, along with a company contribution to an HSA account

-Paid parental, family, and medical leave

-Flexible scheduling

-401k with company match

-Paid time off, including a bank of PTO and floating holiday time

What will you do?

-Deliver exceptional customer service at all times.

-Take initiative to maintain a clean working environment.

-Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital.

-Mediate client concerns with compassion and empathy.

-Manage financial transactions including invoicing, cash handling, and end of day reporting.

-Must be comfortable discussing payment options and policies with clients.

-Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable.

-Perform other duties as needed and which make a positive impact on the practice and company.

-May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned.

We proudly partner with Encore Vet Group!

Does this sound like you? Apply today!