Job details

Associate Director, Testing

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

Position Overview:

The Associate Director, Testing is responsible for ensuring exceptional delivery of testing services to clients, maintaining oversight of the US-based Operations Testing team, and upholding quality standards and on-time delivery. This role will also serve as a technical liaison, interfacing with clients to address needs and ensure satisfaction.

Responsibilities:

Oversee testing processes for study delivery, promoting efficient practices, high-quality standards, and consistency across accounts.
Lead the team with robust metrics to measure performance and ensure quality delivery.
Collaborate with the Account Management team on monthly QA/Ops metrics for each account team, identifying trends and implementing solutions for continuous process improvement.
Develop internal relationships across the organization to coordinate and address issues related to overflow capacity and future capacity plans.
Act as a point of escalation for client issues, working collaboratively to identify and implement resolutions.
Support process improvement initiatives, focusing on procedures for the design, testing, and delivery of software, including identifying opportunities for automation and streamlining.
Provide leadership and management to ensure the Testing & Validation team achieves organizational goals and meets individual goals.
Foster a positive, results-orientated work environment, promoting teamwork and open communication.
Oversee the hiring and onboarding process for new team members.
Mentor and provide training oversight to the Testing team, including Lead Testers.
Standardize and enhance testing uniformity across the organization.
Travel as needed to support customer meetings and other business needs.

Education:

Bachelor's degree or equivalent and/or appropriate experience.

Experience:

Minimum of 10 years of progressive responsibility in software testing, with experience in testing automation preferred.
5-7 years of experience in the life science industry.
Proven ability to communicate effectively across all organizational levels and foster a commitment to excellence.
Prior experience supporting sales activities is a plus.
Experience in a fast-paced, entrepreneurial environment preferred.
Prior experience delivering Interactive Voice Response (IVR), Interactive Web Response (IWR), and Interactive Mobile Response (IMR) platforms is a big plus.
Proven leadership experience leading distributed teams, especially in a regulated industry, is highly desirable.

Skills:

Exceptional attention to detail.
Strong time management and organizational skills with a proven ability to multi-task.
Open and effective communicator, fostering a culture of collaboration and engagement.
Creative problem solver with a practical understanding of resource and time constraints.
Ability to work effectively in a fast-moving entrepreneurial environment.
Excellent interpersonal skills and the ability to collaborate with diverse professionals.

$125,000 - $150,000 a year

Benefits:

All job offers will be based on a candidate’s location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO), and Company bonus where applicable.

Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume.

Endpoint Clinical is an equal opportunities employer AA/M/F/Veteran/Disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.

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Average salary estimate

$137500 / YEARLY (est.)

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$125000K

$150000K

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What You Should Know About Associate Director, Testing, Endpoint Clinical

At Endpoint, we are proud to be a key player in the life sciences industry, providing innovative Interactive Response Technology (IRT®) systems and solutions to help our clients achieve clinical trial success. We're looking for an enthusiastic Associate Director, Testing to join our remote US team. In this role, you will take charge of our US-based Operations Testing team, ensuring that we deliver high-quality testing services to our clients. Your expertise will be essential in maintaining exceptional standards and timely execution of testing processes. As a technical liaison, you'll cultivate relationships with clients, addressing their needs and ensuring their satisfaction. You'll also be a pivotal part of enhancing operational efficiency through robust metrics, trend analysis, and continuous process improvements. Beyond oversight, mentorship is key—you’ll onboard new members, provide training, and promote a culture of collaboration and excellence within the Testing & Validation team. With a minimum of 10 years of experience in software testing, especially in a regulated environment, you’ll possess the skills to drive exceptional results. Your background in the life sciences sector and familiarity with Interactive Voice Response (IVR) systems will be a notable advantage. Join us in our mission to improve patient outcomes through meticulous testing methodologies, all while enjoying a competitive salary of $125,000 - $150,000 and a comprehensive benefits package. Let’s make a difference together at Endpoint!

Frequently Asked Questions (FAQs) for Associate Director, Testing Role at Endpoint Clinical

What are the main responsibilities of an Associate Director, Testing at Endpoint?

The Associate Director, Testing at Endpoint will oversee all testing processes to ensure high-quality delivery and efficiency. This role involves leading the Operations Testing team, collaborating with other departments, and acting as a point of escalation for client issues. Responsibilities also include promoting process improvements, developing internal relationships to address capacity issues, and providing mentorship and training for the testing team.