Enrollment Counselor

Location: Remote, USA & Hybrid - Orlando, FL

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns.

Wiley University Services:

Wiley University Services is an extension of our university partners. Universities rely on us to help them acquire students, produce more graduates, and deliver better education outcomes. We partner with corporations, organizations, and community colleges to provide access to education programs to upskill and grow their workforces.

About the Role:

Enrollment Counselors are critical not only to our business, but to the students that they support. Each Enrollment Counselor represents a partner university where they guide prospective students on the entire enrollment process from inquiry to application submission. You are counted on to provide thorough information about a school’s degree programs and serve as a link between various campus departments such as transcripts, tuition, and credit transfers. Depending on the needs of the individual student, Enrollment Counselors provide not only guidance on processes, but support through the various obstacles a student may encounter. As an Enrollment Counselor, your ultimate responsibility is to support students in pursuit of their education goals.

How you will make an impact:

• Presenting the various programs and services of our partner schools to prospective students by guiding them through a process of career choices, educational options, and enrollment procedures.
• Facilitate student enrollment and guide potential students through their educational selection process.
• Build a strong relationship with students by having the ability to listen, identify their needs, and follow the Wiley Student Engagement Model.
• Managing student inquiries and applications, making phone calls, scheduling appointments, and conducting informational interviews, ensuring compliance via proper documentation, and following up with enrolled students.
• Respond to information requests about our partner schools, qualify and enroll students, and complete the application process to ensure the student successfully meets their college education goals.
• Achieves daily, weekly, and monthly performance metrics pertaining to outbound call volume, appointments/follow ups, applications, and deadlines established by your direct manager.
• Documents all student activity and progress throughout the enrollment process in various technology systems.
• Collaborates among team and other departments including contact center, student operations and retention to share insights and bring new ideas to the forefront on how we can better support students and our process.
  

What we look for:

• Require a minimum of bachelor’s degree from accredited institution.
• Preferred work experience in education, training, customer service, sales, hospitality, retail, or people service-related industries.
• Will consider recent graduates with a passion for customer service, sales, or related industry.
• Have excellent verbal and written communication skills, professional telephone manners.
• Have interpersonal skills to interact with students, management, and peers.
• Have the willingness to become proficient in navigating customer relationship management systems and multiple software systems while communicating with students.
• Are self-motivated, flexible, and able to work in a team environment with minimal supervision.
• Have a strong command of the English language, in both oral and written form.
• Can work one to two evenings a week until 8:00 PM, Monday-Thursday depending on partner school needs.
  

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.

We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.

Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are located in Hoboken, New Jersey, with operations across the globe in more than 40 countries.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The target base pay range for this position is $38,000 to $40,000. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.