CS Advisor

To thrive as a CS Advisor at Entain, you'll need excellent communication skills in both Italian and, preferably, English. Strong problem-solving abilities and the capacity to manage stress are essential, as you'll be dealing with various customer inquiries. A good grasp of computer skills and the Office suite will also be beneficial. Although previous customer service experience is preferred, it's not a strict requirement if you're driven and ready to learn.

A typical day for a CS Advisor at Entain involves managing customer inquiries via email and chat, making outbound service calls, and communicating with other departments to resolve issues swiftly. You’ll identify problems and develop solutions while providing exceptional service, contributing to a positive customer experience. Every day will be unique as you'll engage with various customer needs and challenges.

Absolutely! At Entain, we believe in promoting from within and providing our employees with the tools they need to grow. As a CS Advisor, you'll have opportunities for advancement within the company, whether it’s moving into supervisory roles or exploring new departments. Your career development is important to us.

As a CS Advisor at Entain, you can enjoy a variety of benefits that enhance your work-life balance. These include flexible working options, daily meal vouchers, health insurance for you and your family, public transport subsidies, and access to wellness programs like yoga and sports activities. We aim to support both your professional and personal life.

The company culture at Entain is dynamic, inclusive, and supportive. We encourage open communication, collaboration, and celebrate diversity. We value every team member's individuality and aim to provide a working environment where all employees feel respected and valued. Our initiatives and wellbeing programs reflect our commitment to employee satisfaction and growth.

When you join Entain as a CS Advisor, you can expect comprehensive training tailored to equip you with the essential skills needed for the role. This includes onboarding programs that cover our systems, customer service protocols, and continuous professional development opportunities to enhance your expertise in providing quality support.

Yes, at Entain, we understand the importance of work-life balance. As a CS Advisor, you'll benefit from a flexible working arrangement, including a smart working model that allows you to work remotely, ensuring you can manage your time efficiently while still performing the job effectively.

When answering this question, focus on specific experiences where you successfully resolved customer issues or provided excellent service. Highlight any metrics you may have achieved, such as response time or customer satisfaction ratings, and reflect on what you've learned from those experiences that will help you in the CS Advisor role at Entain.

Provide an example of a stressful situation you encountered in the past and discuss the steps you took to manage it effectively. Emphasize your ability to stay calm under pressure, prioritize tasks, and maintain focus on customer needs, which is crucial for a CS Advisor at Entain.

Discuss active listening techniques, asking clarifying questions, and ensuring you’re addressing the customer's needs fully. You might also mention your use of positive language and empathy, which are essential in building rapport and trust, especially in a customer service-focused role like that of a CS Advisor at Entain.

Explain your method for assessing the urgency and impact of each request. Outline any tools you might use for organization and mention how your prioritization ultimately serves customer satisfaction. This shows your prospective employers at Entain that you can effectively manage a busy workload.

Think of a specific instance where your efforts were key to a project or task completion. Be sure to outline your role, the actions you took, and how those actions benefited your team. This demonstrates your collaborative spirit, a valued trait in the CS Advisor role at Entain.

Express your enthusiasm for customer service and how you admire Entain’s commitment to diversity, equity, and inclusion. Discuss what excites you about the company culture and the opportunity to help customers, showcasing that you align with their mission and values.

Discuss your strategies for staying informed on product updates, services, and any tools you use to continue your learning. This shows that you take initiative to improve your service skills, which is vital for a CS Advisor role at Entain.

Explain your approach to handling such scenarios, including researching the answer, consulting with colleagues, or escalating the issue if necessary. Show that you are resourceful and committed to providing accurate information to customers, which is essential for a CS Advisor.

Provide a specific example where you addressed a customer's complaint and turned it into a positive outcome. This might include how you empathized with the customer, took immediate action, and ensured their satisfaction, showcasing your problem-solving abilities as a CS Advisor at Entain.

Share your method for de-escalating situations with upset customers, including using active listening, showing empathy, and finding a resolution. Explain how these techniques allow you to address concerns while maintaining a positive dialogue, befitting a CS Advisor's role.