Job details

Customer Care Representative

Company Description

We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace. Our cloud-based technology ensures consistent representation of branding efforts around the world.

Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/service information, and resolve any emerging problems our customer accounts might face accurately and efficiently. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the proper methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.

Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the proper methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.

Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication; Provide accurate, valid, and complete information by using the right methods/tools; Meet personal/customer service team sales targets and call handling quotas; Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers.

Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.

Qualifications

Excellent customer service abilities
Track record of over-achieving quota
Good phone etiquette and communication skills
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Proficient in English
Strong data entry skills
Computer skills
Experience with outbound calling
Analytical skills
Multilingual or bilingual proficiency is a plus
Sales and upselling experience preferred
Spanish language proficiency is advantageous
At least 18 years old
High school diploma or GED
Authorized to work in the United States
US resident (any state except CA, CO, CT, MA, MD, NY, OR, WA, or WI)

Additional Information

Paid Training
Paid Time Off
Flexible Schedule
Telehealth Care Plan
Training & Development
Advancement Opportunities
All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Customer Care Representative, Enterprise Call Center

Are you ready to take your customer service skills to the next level? Join us as a Customer Care Representative at our vibrant Nashville office location at 718 Thompson Ln! At our company, we pride ourselves on representing top global brands through exceptional customer service, technical support, and sales. As a CSR, you’ll be the heroic liaison helping customers navigate through their challenges, providing them with product and service information, and tackling any issues they may encounter with ease and speed. We’re looking for enthusiastic individuals who are passionate about making a difference for our customers. In this role, you’ll manage a diverse array of incoming calls, generate exciting sales leads, and build lasting relationships based on trust and open communication. You'll masterfully address customer complaints, providing timely and effective solutions while ensuring excellent service standards are met. We value your insights – gathering and acting upon customer feedback is a vital part of this role. If you have a knack for troubleshooting, a genuine excitement for assisting others, and the ability to maintain a positive attitude even in the face of challenges, we would love to hear from you! Join us, and take advantage of our paid training, flexible schedule, and advancement opportunities as you develop your career with us. If you’re ready to engage customers and showcase your outstanding communication skills in a supportive environment, this is the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Customer Care Representative Role at Enterprise Call Center

What are the responsibilities of a Customer Care Representative at our company?

As a Customer Care Representative, your primary responsibilities include managing incoming calls, generating sales leads, addressing customer inquiries, and providing solutions to their problems. You'll build strong relationships with customers, maintain efficient communication records, and ensure customer inquiries are handled promptly and effectively.