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Email Developer

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Austin and Las Vegas. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

The Email Developer will be responsible for the coding, creation, execution, scheduling, and analysis of all email programs across multiple platforms and brands. In this role, they will collaborate with internal business partners to execute and scale email campaigns that are critical to driving growth. They will maintain an ongoing awareness of trends and best practices of email design and coding principles. In addition, the email developer will work closely with all members of the Marketing and Product teams in multiple offices to ensure seamless execution.

Duties and Responsibilities:

  • Develops complex and customized HTML/CSS code, including the following:
    • Ability to code complex email templates from scratch, modify/update existing templates, and troubleshoot existing email code as needed.
    • Provide technical guidance and expertise on how to make our emails more automated and personalized, through knowledge of advanced coding and scripting techniques.
    • Creates custom email templates using HTML, CSS, and liquid scripting to create clean, responsive, modular code that can connect and utilize data sources, logic, and segmentation to populate dynamic offers within email campaigns, be it stand-alone campaigns or automated experiences/journeys.
    • Develops customer experiences/journey flows utilizing logic, rules, and segmentation criteria.
    • Codes with “mobile-first” mindset and adheres industry best practices for email coding and development.
  • Manages end-to-end email production that supports our eCommerce business – includes coding, development, deployment, and analysis of email campaigns, utilizing a major ESP (i.e., Zeta, Salesforce Marketing Cloud, etc.). This also includes, but is not limited to:
    • Participating in the QA/QC process for all email campaigns, working with account managers, marketing leads, and developers to ensure all details, links, spelling, products, and content are correct.
    • Coordinating with cross-functional account managers on campaign assets, reviews and approvals.
    • Collaborating with merchandising and marketing teams on campaign calendars.
  • Leverages existing segments and create new custom segments for email deployment utilizing data within the email service provider/platforms. Partner with marketing & data analytics for additional custom segment creation that falls outside the scope of the ESP.
  • Displays problem-solving skills to address and solve technical problems that arise as it relates to email campaigns and CRM projects.
  • Mentors others on coding standards and performs code reviews.

#LI-Hybrid

Qualifications

  • Bachelor’s degree in digital marketing, computer science, web design or other related area.
  • 3+ years of hands-on coding and email production experience within an enterprise level Marketing Automation platforms/Email Service Providers, such as Salesforce Marketing Cloud, Zeta Global, etc.
  • Advanced expertise coding in HTML, CSS, and liquid scripting (or AMPscripting) for use in a variety of custom marketing campaigns.
  • Advanced knowledge in dynamic personalization & audience segmentation
  • Understands how to utilize ETL data files and data exchanges, such as JSON, APIs, within Marketing Automation Platforms/ESPs.
  • Experience with project management tools (JIRA) required, as well as strong project management skills.
  • Keep current on the latest email inbox changes, code standards, and industry standards.
  • Internally motivated, able to work proficiently in an independent and collaborative capacity.
  • Ability to manage multiple deadline-oriented projects concurrently and thrive in a fast-paced environment.
  • Excellent verbal and written skills, with proven ability to communicate complex ideas clearly and concisely.
  • Technical/mathematical aptitude; excellent Excel skills.
  • Knowledge of debugging techniques and usage of browser developer tools
  • Experience in cross-device/browser/OS coding techniques for responsively designed emails.

Preferred Qualifications

  • Experience in retail, entertainment, sports and/or travel industry is preferred
  • Proficiency in Dreamweaver/Photoshop skills
  • Experience using Adobe Analytics, Google Analytics, and other marketing automation platforms
  • Understanding of CAN-SPAM and email best practices
  • Comprehensive knowledge of Microsoft applications (Word, PowerPoint, Excel & Outlook)

Compensation: $60,000 - $65,000 per year

Salary will be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

Additional Information

EBG offers outstanding employee benefits including:

  • Medical, Dental & Vision
  • 401k Match
  • Short Term Disability, Long Term Disability (Company Paid)
  • Company Paid Basic Life and AD&D
  • Additional Voluntary Benefits 
  • Flexible Work Arrangements
  • 3 Weeks of PTO + 5 Personal Days
  • Paid Holiday Break from Christmas to New Year
  • Paid Holidays
  • Fitness Reimbursement Program
  • Annual Day of Giving
  • Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$62500 / YEARLY (est.)
min
max
$60000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Email Developer, Entertainment Benefits Group

Are you a talented Email Developer looking to make an impact in the e-commerce world? EBG, based in sunny Miami, FL, is searching for you! As an Email Developer, you'll play a vital role in creating, executing, and analyzing email programs that drive growth for our diverse portfolio of brands. You'll collaborate closely with our Marketing and Product teams to ensure our campaigns are not only effective but innovative. With your expertise in HTML, CSS, and liquid scripting, you'll develop complex email templates from scratch and troubleshoot existing code like a pro. Your contributions will directly impact our ability to engage over 100 million users. EBG believes in a hybrid work environment that fosters a collaborative culture while allowing for flexibility. You'll become a key player in our email marketing strategy by applying best practices and keeping up with the latest trends in email design and coding. Join us, and let’s elevate our email campaigns together while enjoying amazing benefits like a generous PTO policy and an annual day of giving! Don't miss this opportunity to be part of a vibrant team that values your skills and creativity.

Frequently Asked Questions (FAQs) for Email Developer Role at Entertainment Benefits Group
What skills do I need to be an Email Developer at EBG?

To succeed as an Email Developer at EBG, you'll need advanced HTML, CSS, and liquid scripting skills, along with experience working with email service providers like Salesforce Marketing Cloud or Zeta Global. Knowledge of dynamic personalization, audience segmentation, and debugging techniques is also crucial, as well as being familiar with ETL data files and marketing automation platforms. Additionally, excellent problem-solving skills and the ability to manage multiple projects in a fast-paced environment will enhance your effectiveness in this role.

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What is the role of an Email Developer at EBG?

As an Email Developer at EBG, you will be responsible for coding and executing email campaigns while collaborating with various internal teams. Your role will involve creating complex HTML/CSS code, managing email production from inception to analysis, and ensuring that all campaigns adhere to industry best practices. Your creativity and technical skills will help tailor email marketing strategies that resonate with our audience and drive growth for our e-commerce initiatives.

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What does the work environment look like for an Email Developer at EBG?

EBG offers a hybrid work environment where flexibility meets collaboration. You can expect a dynamic and engaging atmosphere that values teamwork while allowing you to work independently. Located in the vibrant city of Miami, FL, you’ll join a team where innovation thrives, and your contributions can directly influence the business, all while enjoying the perks of a supportive workplace.

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What are the primary responsibilities of an Email Developer at EBG?

In the Email Developer role at EBG, your primary responsibilities include developing and coding email templates, managing end-to-end email production, and conducting thorough quality checks. You will work closely with marketing leads to ensure that all campaign details are correct and participate in coordinating with cross-functional teams. Your expertise in implementing automation, personalization, and segmentation in email campaigns will set you apart as you help enhance customer experiences through effective email marketing.

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What qualifications are needed to apply for the Email Developer position at EBG?

Applicants for the Email Developer position at EBG should ideally have a Bachelor's degree in digital marketing, computer science, or web design, coupled with three or more years of hands-on coding experience in an enterprise-level email service provider or marketing automation platform. Advanced knowledge of coding techniques, data utilization, and project management tools like JIRA is also highly valued. An understanding of email marketing best practices and experience in the travel or retail industry is a plus.

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What benefits does EBG offer for Email Developers?

EBG provides a comprehensive benefits package for Email Developers, including medical, dental, and vision insurance, a 401k match, and generous paid time off (3 weeks of PTO plus 5 personal days). Not only that, but you'll also enjoy a paid holiday break from Christmas to New Year and a fitness reimbursement program. Plus, every full-time employee receives $1000 annually in Tickets-At-Work gift cards to experience the savings marketplace! EBG truly values its employees' well-being and work-life balance.

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How does EBG support Email Developers in their career growth?

EBG supports email developers through continued learning and mentorship opportunities. You will be encouraged to stay current with industry trends and email coding standards. Additionally, you’ll work with experienced professionals who can provide guidance, conduct code reviews, and foster collaborative learning within the team. EBG believes in nurturing talent to ensure that employees advance in their careers while enhancing their skills in a community-driven environment.

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Common Interview Questions for Email Developer
Can you explain your experience with HTML and CSS in email development?

In your response, highlight specific projects where you utilized HTML and CSS to develop email campaigns successfully. Be sure to discuss any challenges you faced and how you resolved them, demonstrating your problem-solving skills and expertise in creating responsive designs suitable for different devices.

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How do you ensure that your email templates are optimized for various devices?

Discuss your approach to email design, focusing on your 'mobile-first' mindset and adherence to best practices in coding. Explain how you utilize media queries to create responsive layouts and how you test emails across different devices and email clients to ensure their integrity before deployment.

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Describe how you would handle a situation where an email campaign did not perform as expected.

Be prepared to share your analytical skills. Discuss your process for evaluating the campaign metrics, identifying potential issues, and implementing A/B testing for future campaigns. Emphasize the importance of learning from each campaign and continuously improving email strategies.

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What recent email trends do you think are important for an Email Developer to know?

Share your insights into current trends in email marketing, like increased personalization, automation strategies, and new technologies emerging in the industry. Discuss how you stay informed about these trends and apply them to your work as an Email Developer at EBG.

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How do you ensure that your email content complies with CAN-SPAM regulations?

Explain your understanding of CAN-SPAM, emphasizing the steps you take during the email development process to ensure compliance. This could include maintaining accurate sender information, providing clear unsubscribe options, and keeping the language compliant within the email content.

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Can you provide an example of a complex email project you worked on?

Prepare a specific project example that showcases your skills in developing intricate email templates, troubleshooting code, and effectively collaborating with marketing teams. Focus on the objectives of the project and the successful results achieved through your contributions.

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How do you prioritize tasks when working on multiple email campaigns simultaneously?

Discuss your time management skills and any tools you use to stay organized. Provide examples of your project management strategies, such as prioritizing based on deadlines, campaign urgency, or aligning with broader marketing strategies.

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In what ways do you measure the success of an email campaign?

Discuss key performance indicators (KPIs) that are important for measuring email success, such as open rates, click-through rates, and conversion metrics. Explain how you use analytics tools to evaluate performance and make data-driven decisions for future campaigns.

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What methods do you use for performing QA/QC on email campaigns?

Share your thorough QA/QC process that includes checking all links, verifying spelling and content accuracy, and testing across different email clients. Highlight the importance of collaborating with team members for comprehensive feedback and quality assurance before deployment.

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How do you stay updated with the latest email coding standards?

Discuss your commitment to professional development through resources like industry blogs, online courses, and attending webinars or conferences. Highlight specific sources you consider reputable and how they’ve impacted your approach to email development.

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Founded in 2001, Entertainment Benefits Group develops, owns, & operates ticketing systems ^ platforms for travel and entertainment markets in the United States. They work with brands & suppliers to develop attractive initiatives with a focus on d...

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Full-time, hybrid
DATE POSTED
November 24, 2024

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