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Job details

Mid-Market Customer Success Manager

Envoy is looking for a Mid-Market Customer Success Manager who will play a pivotal role in ensuring valued customers achieve their desired outcomes.

Skills

  • Customer-facing experience in B2B SaaS companies
  • Post-sales customer lifecycle management
  • Prioritization skills
  • Presentation skills
  • Data leveraging skills

Responsibilities

  • Efficiently manage accounts across the customer lifecycle
  • Ensure success plans and metrics are in place with each customer
  • Identify low usage or high-risk customers and drive higher adoption and retention
  • Identify expansion opportunities within the account base
  • Be the Voice of the Customer
  • Maintain updated account records

Benefits

  • Market competitive salary
  • Equity for full-time roles
  • Great benefits package
  • Opportunity for personal and professional growth
To read the complete job description, please click on the ‘Apply’ button
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CEO of Envoy
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Larry Gadea
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We connect people, spaces and data to power the places where people work best together.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$100,300/yr - $113,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
June 27, 2024

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