Lead Case Manager - WIOA / Dislocated Worker Programs (817012) - job 2 of 2

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

• Model and be an advocate for excellent customer service practices
• Assist job seekers in finding the right pathway within the WorkSource Center
• Direct customers to appropriate programs and services within the WorkSource
• Under the direction of the Supervisor, may provide a leadership role for the Talent Development Specialist Team
• May continue to do the functions of a Talent Development Specialist with some additional leadership duties
• Collaborate within integrated team settings and meetings within the WorkSource
• Accurately record eligibility, enrollment, assessment, services, and placement information within tracking systems
• Assist the supervisor with quality checking the teams work such as eligibility, enrollment, launch pad, and services
• Assist the team with data entry and case management questions
• Assist the team with quick hires
• Other duties as assigned.

• Bachelor's Degree OR 2+ years of related work experience OR equivalent combination of education and experience preferred
• Strong interpersonal and communication skills (strong verbal communication, good listener, articulate, culturally sensitive and excellent written communication)
• Demonstrated experience with workload management; plan and organize assignments to create timely, accurate work products
• Demonstrated analytical skills to include using logic and reasoning to assess information, form logical conclusions, evaluate options, and make decisions or recommendations
• Demonstrated proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook
• Knowledge of characteristics associated with unemployed, dislocated, and disadvantaged populations
• Strong writing skills to include report writing.

PREFERRED QUALIFICATIONS:

• Experience with federal, state, and local regulations relating to employment and training programs including general knowledge of the workforce one-stop and partner programs and services
• Experienced with working in a fast paced team environment

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.